- Report: #980451
Complaint Review: Groupon - Internet
Reported By:
DC Dad -
x, District of Columbia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Groupon
Internet, United States of America
Phone:
Web:
www.groupon.com
Categories:
Business Rating:
(0)
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Groupon Groupon Does Not Honor Their So-Called Money Back Guarantee - Business Model Based On "Fine Print" Internet
Groupon lures consumers with "half price" offers and a very "simple" money back guarantee. I bought a half-price offer not realizing that I had less than sixty days to take advantage of the offer or I would lose the promotional value (not my original investment) I tried to invoke the money-back guarantee and Groupon repeatedly refuses to refund my money. Many of the half-price offers are not actually half-price (especially services where a company offers similar deals to new customers)
I told Groupon that the window (around 60 days) was shorter than any deal I'd ever seen and was shocked that it had already expired. Too bad - I failed to read the "fine print." They also use an annoying trick where you buy something and you have to wait at least a day -- that keeps many more customers from actually using their Groupon. It's no accident that Groupon's stock price has lost 66% in value over the last 15 months or so.
In my opinion, the best solution is to avoid Groupon and you'll avoid unnecessary impulse buys and the predatory "gotcha" practices.
I told Groupon that the window (around 60 days) was shorter than any deal I'd ever seen and was shocked that it had already expired. Too bad - I failed to read the "fine print." They also use an annoying trick where you buy something and you have to wait at least a day -- that keeps many more customers from actually using their Groupon. It's no accident that Groupon's stock price has lost 66% in value over the last 15 months or so.
In my opinion, the best solution is to avoid Groupon and you'll avoid unnecessary impulse buys and the predatory "gotcha" practices.
