- Report: #1125684
Complaint Review: Groupon - Internet
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Author Confirmed
Why?
Groupon
Internet, USA
Web:
www.groupon.com
Categories:
Business Rating:
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Groupon misrepresent scam fraud Xbox Membership undelivered unfulfilled poor customer service Internet
I have had good experiences with Groupon until recently. Now I will never use Groupon and I will share my experience with everyone so save them from the same inconvenience.
I ordered a 12-Month Xbox Live Gold Card 2 months ago. I received a tracking # from DHL and waited, expecting that my item was sent as Groupon told me it was. Weeks go by. No update on the DHL tracking info and no update from Groupon. I contacted Groupon's customer service last month and was told:
"We know it’s been a while since you’ve gotten an update on your order, and we don’t want you to feel left in the dark. As of right now, it looks like your order is still without tracking information, and it likely won’t be arriving within the time frame that we promised in the Fine Print. We’re so sorry about this.
Although we don’t have a new delivery estimate to share with you yet, please know that we’re doing everything we can to ship your order as soon as possible. When we have a tracking number or another update on your order’s status, we’ll let you know right away. We’re confident that your item will ship soon, but we understand that this news may change your plans. If you prefer not to wait any longer, I'd be happy to issue a refund to your Groupon account to be used for future purchases, or to your original form of payment. Please let me know which you prefer. If you wish to wait for the product, you're certainly welcome to do so. Tracking may still become available, and at that time, we'll be able to give you more information regarding a delivery date."
Another month goes by. No updates. No card. I contact Groupon's customer support again asking when I can expect to have an update or expect my item to be shipped. I also specifically said that I do NOT want a refund. I want to wait for my item.
Well, this morning I get a message from the customer support representative named "Sheeba" saying:
"I can't apologize enough for the delay. Of course, this is not the experience we want you to have when using Groupon. At this point, I can no longer provide any further updates on your order's status, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for."
So... not only did they give me a refund after I specifically said NOT TO, they are still selling the 12-Month Xbox Live Gold Card on Groupon when they obviously are unable to fulfill the orders!
Looks like a scam. Sounds like a scam. Must be a scam.
I will never use Groupon again and I plan to tell everyone I know about my bad experience and post reviews all over the Internet to warn others. Buyer beware!
