- Report: #1250778
Complaint Review: Groupon - Internet
Reported By:
Mike -
Yadkinville, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Groupon
Internet, USA
Phone:
877-788-7858
Web:
www.groupon.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Groupon Selling scam toothbrush vouchers Chicago, IL Internet
I purchased an Elite Brights Groupon Voucher for a supposed 225.00 value ultrasonic toothbrush on 11/14/11. It is almost 4 years past, and this item has not been delivered. I called Groupon several times over the past 3+ years and asked for them to investigate and the CSR always told me they would and call me back. I never got any call backs. Today, 8/25/15, I called Groupon again, this time asking them to honor their stated (you can always use the Groupon for the amount paid, which never expires)! They lied! They were obviously just covering for this scam of a toothbrush/tooth whitening company. They said it's been too long and they could do nothing.
In the even more frequent attempts to contact Elite Brights, their website was setup with no phone contact information. You could access your order information. I would tell you that the status was "processing". It said the same thing for a couple of years. Now the website no longer exists.
Groupon admits having a record of my previous calls, but they still will not honor the value of the voucher toward a future purchase. This is horribly dishonest, not to mention terrible customer service. This is my first and last experience with Groupon!!
