Complaint Review: Growing Rich with Google - Internet

in the consumer comments section to Ripoff Report #529757.

I had the exact same thing just happen to me. I paid for the disc and have waited for it. Finally got it in the mail on March 30th and then this morning my bank acount they had taken out 39.95 from my checking. First of all I contacted the bank to let them know this was incorrect then I called the company. Turns out that when we pay for the shipping and handeling for the primary disc our 7 days start right then. Not when we actually log on and start using the service. I DEMANDED a refund from them. At first they said know and I said yes and they tried to talk there way out and I was not having it. I got my refund. However I have to tell you. One thing they do not mention is that you are actually buying a subscription of disc. They were fixing to charge my account another 39.95 tomorrow for the follow up disc. You want to get your money back then you call customore service at 866-396-5695 DO NOT TAKE NO FOR A ANSWER, MAKE SURE YOU CANCEL THE ENTIRE ACCOUNT. You will avoid other charges.

First of all let me offer my sincerest apologies to Jim. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged Jim had he canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. When you order our product you must select "Ship My FREE Kit!". On the same web page as this button is the following statement: Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call 1-800-685-2713 M-F, 9am-9pm, EST. I have located Jim's account and have verified that his account concerns were addressed. In regards to the CD not being received and waiting 3 months - Jim your order was placed on 2/14/08 and your CD was shipped on 2/15/08, 3 months has not gone by since placing your order, I have requested a replacement copy be sent to the address on the account. If you would like to change the mailing address please contact customer service again, they will be happy to assist you in any way possible. If you are another customer that is reading this and you have questions regarding your account please contact customer service at the number provided in the above disclosure. If you have tried customer service and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.