Ryan
St. George,#2UPDATE Employee
Thu, December 20, 2007
First and foremost I offer an apology for any breakdown in service J Shuart might have experienced. J Shuart, I was able to locate your account and have verified that you were able to reach customer service the day you filed this report and your account was canceled as you requested. If you come back to read this and want to discuss your account further please contact the customer service department again. The phone number for Customer Service is 866-396-5695, they are available Monday-Friday 9 am - 9 pm Eastern Time. If our support staff failed to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Sincerely, Ryan R.