Ryan
St. George,#2UPDATE Employee
Fri, May 25, 2007
First of all let me offer my sincerest apologies to Josephine. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. It is also disclosed in the Terms and Conditions of the offer which you must agree to prior to ordering. The trial period is free for 14 days and we would not have charged Josephine had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Second, If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. If you'd like to cancel using the customer service line it is 866-396-5718. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.
Ryan
St. George,#3UPDATE Employee
Fri, May 25, 2007
First of all let me offer my sincerest apologies to Josephine. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. It is also disclosed in the Terms and Conditions of the offer which you must agree to prior to ordering. The trial period is free for 14 days and we would not have charged Josephine had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Second, If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. If you'd like to cancel using the customer service line it is 866-396-5718. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.
Ryan
St. George,#4UPDATE Employee
Fri, May 25, 2007
First of all let me offer my sincerest apologies to Josephine. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. It is also disclosed in the Terms and Conditions of the offer which you must agree to prior to ordering. The trial period is free for 14 days and we would not have charged Josephine had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Second, If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. If you'd like to cancel using the customer service line it is 866-396-5718. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.
Ryan
St. George,#5UPDATE Employee
Fri, May 25, 2007
First of all let me offer my sincerest apologies to Josephine. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. It is also disclosed in the Terms and Conditions of the offer which you must agree to prior to ordering. The trial period is free for 14 days and we would not have charged Josephine had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Second, If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. If you'd like to cancel using the customer service line it is 866-396-5718. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.