- Report: #21501
Complaint Review: GTI Services GTIMS Journey Pass - Maitland Florida
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Author Not Confirmed
Why?
GTI Services GTIMS Journey Pass
2300 Maitland Center Parkway Ste. 140 Maitland, 32751 Florida, U.S.A.
Phone:
886-374-9042
Web:
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GTI Services GTIMS Journey Pass ripoff slow prossessing ripoff waste of time mistreated and ripped off Maitland Florida
In April I found charges for $2.95 and $99.00 on my credit card. My wife said she had accepted an offer of a "Road Wizard" for shipping and handling of $2.95 but had never received it and had not authorized the $99.00. I told her to call and cancel and get a refund.
When she called she talked to Rita who was very rude and said they would only give a partial refund. I called and talked to Sicily who was nice enough and apologized for Rita. She connected me to a supervisor who reluctantly authorized the refund.
I later found that they did not refund the $2.95. I called again and this time talked with Sicily. She was nice but said that the $2.95 was for the "Road Wizard". I informed her that we had never received anything from them and that I wanted the $2.95 refunded also.
I later found that the $2.95 had not been refunded. I called again and talked with Sicily. She said that the refund was "pending" and should show up on my credit card within the next 3 days. It didn't.
I called again, asking what "pending" meant. After talking with a supervisor she said that the hold up was on the credit card company end--that they had not accepted the refund yet. About a week later no refund had shown up.
I called the credit card company and they assured me that they never turned down refunds and had no record of the company sending such a refund. So here we are. I will call GTIMS back and confront them. This is taking too much time.
Hal
Kendalia, Texas
When she called she talked to Rita who was very rude and said they would only give a partial refund. I called and talked to Sicily who was nice enough and apologized for Rita. She connected me to a supervisor who reluctantly authorized the refund.
I later found that they did not refund the $2.95. I called again and this time talked with Sicily. She was nice but said that the $2.95 was for the "Road Wizard". I informed her that we had never received anything from them and that I wanted the $2.95 refunded also.
I later found that the $2.95 had not been refunded. I called again and talked with Sicily. She said that the refund was "pending" and should show up on my credit card within the next 3 days. It didn't.
I called again, asking what "pending" meant. After talking with a supervisor she said that the hold up was on the credit card company end--that they had not accepted the refund yet. About a week later no refund had shown up.
I called the credit card company and they assured me that they never turned down refunds and had no record of the company sending such a refund. So here we are. I will call GTIMS back and confront them. This is taking too much time.
Hal
Kendalia, Texas
