- Report: #343453
Complaint Review: Guardian Computer - Pleasanton California
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Guardian Computer
1177 Quarry Ln Ste F, Pleasanton, 94566 California, U.S.A.
Phone:
800-752-8716
Web:
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Computer Guardian - Computer Guardian Support Inc - guardiancomputersupport.com Scam Company Does Not Pay Its TechsGuardian Computer Guardian Computer Support, Scam, non paying company, frauds Consultants, won't pay for work they, excuses to delay of payment Pleasanton California
Plain and simple this company hires independent IT consultants and then short changes them or never pays them. They come up with all kinds of excuses. Ed Burns or Randy will pretend they will take care of payment but no follow through is show to establish traction whatsoever. Some of the common excuses for failure of payment are. We don't have a PO for the work we asked you to do, our systems are down for a few days then we'll create one, our accountant is out on vacation, we are trying to get authorization, the customer has not given authorization, what do you think I'm making up stories, I head the account was going to send it out 3 days from now, we got authorization to pay you a lesser amount so revise the invoice, oh we got the invoice we need to get authorization still on it, I put 2 customers on hold to talk to you about this I have to go, the check is in the mail(a week goes by and nothing), the owner said to move on getting this done(nothing happens for 3 #$#@ing weeks). They have even trained their Customer Support Reps to not take down your messages if it is involving Delinquent Payments, nor will they forward you to Randy. This rediculous excuse for a company actually somehow got a contract with the Government. They like to call you out of the blue with an emergency, don't be so quick to act Nail there Asses with a Service Contract you write and then take them to Court as they apparently have no intentions of paying. For those that have gotten payment from these clowns good on you, I guess you were higher up on the pyramid. Don't do business with them run like hell.
So to give you an idea of who actually works there. Two can only be verified:
Ed Burns and Randy Swanson. It shows David Costa registered the domain back in the fossil days of the internet, and the site has not changed a bit(set it and forget). See Below
Whois Record
Domain: guardian-computer.com
Registration provider: ItsYourDomain.com
Registrant
Guardian Computer Support, Inc
PO Box 5573
Pleasanton, CA 94566 US
+1.9253649846
(FAX)
Administrative
David Costa
Guardian Computer Support Inc
PO Box 160
San Ramon, CA 94583 US
+1.9252947885
(FAX)
Billing
David Costa
Guardian Computer Support Inc
PO Box 160
San Ramon, CA 94583 US
+1.9252947885
(FAX)
Technical
David Costa
Guardian Computer Support Inc
PO Box 160
San Ramon, CA 94583 US
+1.9252947885
(FAX)
Record created on June 13, 1996
Record last updated on April 20, 2008
Record expires on June 12, 2010
Domain Name Servers:
SPEAKEASY.EARTHLINK.NET
RUMOR.EARTHLINK.NET
HEARSAY.EARTHLINK.NET
Honestly, you just can't take someone's word for it if they say they will pay you without a contract. These guys you need to have a Lawyer for. They will do everything they can to get out of paying you for a job you actually successfully complete, unless you threaten litigation. So if there are others out there who have been wronged by this company even if you are customers I recommend we all start communications. If you are that infuriated like me post something on here, we'll come back and check more and more. I am confident many people have been burned bad buy this company.
Undisclosed
Various, California
U.S.A.
So to give you an idea of who actually works there. Two can only be verified:
Ed Burns and Randy Swanson. It shows David Costa registered the domain back in the fossil days of the internet, and the site has not changed a bit(set it and forget). See Below
Whois Record
Domain: guardian-computer.com
Registration provider: ItsYourDomain.com
Registrant
Guardian Computer Support, Inc
PO Box 5573
Pleasanton, CA 94566 US
+1.9253649846
(FAX)
Administrative
David Costa
Guardian Computer Support Inc
PO Box 160
San Ramon, CA 94583 US
+1.9252947885
(FAX)
Billing
David Costa
Guardian Computer Support Inc
PO Box 160
San Ramon, CA 94583 US
+1.9252947885
(FAX)
Technical
David Costa
Guardian Computer Support Inc
PO Box 160
San Ramon, CA 94583 US
+1.9252947885
(FAX)
Record created on June 13, 1996
Record last updated on April 20, 2008
Record expires on June 12, 2010
Domain Name Servers:
SPEAKEASY.EARTHLINK.NET
RUMOR.EARTHLINK.NET
HEARSAY.EARTHLINK.NET
Honestly, you just can't take someone's word for it if they say they will pay you without a contract. These guys you need to have a Lawyer for. They will do everything they can to get out of paying you for a job you actually successfully complete, unless you threaten litigation. So if there are others out there who have been wronged by this company even if you are customers I recommend we all start communications. If you are that infuriated like me post something on here, we'll come back and check more and more. I am confident many people have been burned bad buy this company.
Undisclosed
Various, California
U.S.A.
1 Updates & Rebuttals
Guardian
Pleasanton,California,
U.S.A.
Rebuttal
#2REBUTTAL Owner of company
Fri, September 25, 2009
The above complaint is from Ian Hudson of HPD Global IT Consulting in Puyallup, WA., rather than Various, California as claimed. Mr. Hudson started demanding payment within two days after performing services even though he was aware that required paperwork was not in order.
At Guardian Computer Support, we require a singed Service Report and a vendor invoice that does not exceed the amount authorized and includes our Purchase Order, and we require the return of all replaced or unused parts. If information received is incomplete or incorrect, there can be unavoidable delays created while corrections are made. If we say we need an amended purchase order, or and updated invoice because something is missing, incorrect or incomplete, this is a fact, not an excuse. We have been doing business this way for twenty-seven years.
There is plenty of follow-through. All work done to clear up documentation, verify invoices and service reports, accounting department work, etc. is follow-through. If there are problems, this can take more time than normal. This is what happened in this case.
We log every telephone call and email received and sent, and have a record of all communications. Each message is routed to the appropriate person/department for attention, and we do not vary our procedures or stray from policy because a vendor or contractor, in this case, Ian Hudson of HPD Global IT Consulting in Puyallup, WA tries to dictate how we handle their case.
