- Report: #1218383
Complaint Review: Guardsman - Nationwide
-
Author Not Confirmed
Why?
Guardsman
Nationwide, USA
Web:
www.guardsman.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Guardsman Silly reason for warranty decline Grand Rapids Nationwide
Report Attachments
Our two dinning chairs were broken accidentally so I called
Guardsman and sent them pictures of broken chair. On March 7,
some one from Guardsman called me and asked the reason for broke
chairs. I said it don't know when it happened and exact reason.
Based on my this statement without listening or giving me chance,
representative told me that this is not accidental damage so your
claim is declined. I asked how to do know that this is not
accidental damage. Person told me that I have told him. I argued
with person that I told that I do not know the exact time and
reason. It might be my kids broken it. Person was not ready to
accept my any reason and was so rude and do not want talk to me.
I guess at last he hang up on me.I feel person was rude and
unprofessional. I have spoken to manager also regarding this and
guardsman had assumed that this is not accidental damage and not
defect also. So my question to Guardsman as this is not
manufacturing defect then how chair has broken itself.Manager has
some funny reason to support claim for this logic. If chairs are
broken it should be covered , it does not matter who broke it ,
when it was broken. I do not have video camera at home to record
events how was chair broken , what time it was broken , who broke
it.
It is broke and Guardsman need to cover under accidently
warranty.
