- Report: #1153065
Complaint Review: Gunbroker.com - Internet
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Author Not Confirmed
Why?
Gunbroker.com
Internet, USA
Web:
www.gunbroker.com
Categories:
Business Rating:
(0)
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Gunbroker.com LLC Charging For Poor and Inefficient Customer Service Internet
I recently attempted to utilize my account with Gunbroker.com which I have had for at least seven years. The website required that I update my contact address and billing information for a fee of $1.00 which I paid via credit card. Their automated database then informed me that my identity could not be confirmed and that an additional $2.00 fee was required to accomplish this. Once again I paid this fee with my credit card. Their database system then informed that it still could not validate my identity. I contacted their supposed "customer service and/or support" department and was informed (in a very rude manner) that they could not establish my identity and that they would require an additional $2.00 fee for each automated attempt with no other attempt at resolution of the issue being offered. I informed them that if their automated systems are deficient it should not be the fault of the customer and that I wished my account to be closed.This process transpired over the period of a week.
I find their customer service to be apathetic and unresponsive to their customers and their fees for account management to be nothing more than a means to generate profit. I recommend not selling or purchasing items through Gunbroker.com as an on-line auction house. At least not until there is a positive customer service philosophy paradigm shift.
