- Report: #415849
Complaint Review: GunBroker.com - Internet
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GunBroker.com
Internet, U.S.A.
Web:
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GunBroker.com They would not allow me to enter a claim form for a fraud case which would pay me. Internet
The company gunbroker.com on the internet has a buyers protection policy, I saved it and it is as follows:
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Under the GunBroker.com Buyer's Protection Program buyers of items purchased through GunBroker.com are covered for amounts up to $500 with a $100 deductible against fraud. For example, if the winning bid price is $500, you are eligible to receive $400 in the unlikely event of fraud. Every GunBroker.com buyer is automatically covered at no charge under the terms of this program. The coverage is effective for any item listed on or after September 15, 2001.
While fraud is virtually non-existent at GunBroker.com, our Buyer's Protection Program gives you as the bidder the peace of mind to bid and buy with confidence. Our Buyer's Protection covers two specific forms of fraud:
1.You pay for an item and never receiving it, or
2.The item you receive is materially different that its description, such as winning a stainless steel pistol and receiving a blued one instead.
To be eligible under the Buyer's Protection Program you must be the winning bidder of an item as defined by our User Agreement. 'Side Deals' in which you were not the winning bidder, items bought or sold through the 'Want Ads', and any other transaction in which you were not the winning bidder of an auction here are not eligible. Damage sustained in shipment is not covered by the program; it is the seller's responsibility to insure the item against damage in shipping.
If you are having a problem with a seller and believe that you have been defrauded, please do the following:
1.Try to contact the seller directly via email, telephone, or snail mail. Many problems are either misunderstandings or difficulty in communications. You can use Resolving Problems with the Seller located in For Buyers to request the seller's contact information and call or email him.
2.We strongly recommend that buyers and sellers work together in an attempt to resolve their dispute. Third-party tools such as SquareTrade can assist in the dispute resolution process.
3.Review the Fraud Claim Process to understand the claim process and to determine if the item is eligible under the Buyer's Protection Program.
4.If you have been unable to work the matter out with the seller and 30 days have passed since the ending date of the auction, you can file a Fraud Report. To allow the seller sufficient time for communication between yourself and the seller you must wait a minimum of 30 days from the date the auction ends to file the Fraud Report. The Fraud Report must be filed within 60 days of the end of the auction; claims made after 60 days will be denied.
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My complaint to gunbroker was that the seller advertised a Stainless Steel Colt 45 Defender, and I won the bidding but when I received it I found out it was made of nickel with Stainless Steel FINISH, and even though he also advertised "New in the Box" it was used with a rusty barrell.
The seller called me after he read the fraud feedback I left, but when I told him why he said "Buyer Beware" and hung up the phone. I expected that gunbroker would make good on their buyer protection policy, but it's all BS and they have no intention of paying me a dime even though there policy says I can peace of mind and bid and buy with confidence. All I can say is at this point, Buyer Beware with GunBroker.com, they are lyers, and as phoney as the lying sellers they protect. Why can I make this statement, it's because these sellers are making big bucks for the firm, and they are not about to take care of the buyers as they claim in their protection policy.
Jensenjoe
Jensen Beach, Florida
U.S.A.
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Under the GunBroker.com Buyer's Protection Program buyers of items purchased through GunBroker.com are covered for amounts up to $500 with a $100 deductible against fraud. For example, if the winning bid price is $500, you are eligible to receive $400 in the unlikely event of fraud. Every GunBroker.com buyer is automatically covered at no charge under the terms of this program. The coverage is effective for any item listed on or after September 15, 2001.
While fraud is virtually non-existent at GunBroker.com, our Buyer's Protection Program gives you as the bidder the peace of mind to bid and buy with confidence. Our Buyer's Protection covers two specific forms of fraud:
1.You pay for an item and never receiving it, or
2.The item you receive is materially different that its description, such as winning a stainless steel pistol and receiving a blued one instead.
To be eligible under the Buyer's Protection Program you must be the winning bidder of an item as defined by our User Agreement. 'Side Deals' in which you were not the winning bidder, items bought or sold through the 'Want Ads', and any other transaction in which you were not the winning bidder of an auction here are not eligible. Damage sustained in shipment is not covered by the program; it is the seller's responsibility to insure the item against damage in shipping.
If you are having a problem with a seller and believe that you have been defrauded, please do the following:
1.Try to contact the seller directly via email, telephone, or snail mail. Many problems are either misunderstandings or difficulty in communications. You can use Resolving Problems with the Seller located in For Buyers to request the seller's contact information and call or email him.
2.We strongly recommend that buyers and sellers work together in an attempt to resolve their dispute. Third-party tools such as SquareTrade can assist in the dispute resolution process.
3.Review the Fraud Claim Process to understand the claim process and to determine if the item is eligible under the Buyer's Protection Program.
4.If you have been unable to work the matter out with the seller and 30 days have passed since the ending date of the auction, you can file a Fraud Report. To allow the seller sufficient time for communication between yourself and the seller you must wait a minimum of 30 days from the date the auction ends to file the Fraud Report. The Fraud Report must be filed within 60 days of the end of the auction; claims made after 60 days will be denied.
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My complaint to gunbroker was that the seller advertised a Stainless Steel Colt 45 Defender, and I won the bidding but when I received it I found out it was made of nickel with Stainless Steel FINISH, and even though he also advertised "New in the Box" it was used with a rusty barrell.
The seller called me after he read the fraud feedback I left, but when I told him why he said "Buyer Beware" and hung up the phone. I expected that gunbroker would make good on their buyer protection policy, but it's all BS and they have no intention of paying me a dime even though there policy says I can peace of mind and bid and buy with confidence. All I can say is at this point, Buyer Beware with GunBroker.com, they are lyers, and as phoney as the lying sellers they protect. Why can I make this statement, it's because these sellers are making big bucks for the firm, and they are not about to take care of the buyers as they claim in their protection policy.
Jensenjoe
Jensen Beach, Florida
U.S.A.
2 Updates & Rebuttals
Jensenjoe
Jensen Beach,Florida,
U.S.A.
GunBroker.com Atlanta Ga.
#2Author of original report
Thu, February 05, 2009
If you are thinking of buying a gun on GunBroker.com website, don't expect them to take care of you as a buyer on this site. They protect the sellers and their own money because of the situation I had where the seller said he was selling a Stainless Steel gun, and when I received it, it was only a "Stainless Finish". Even though he used the words Stainless steel, the word Steel does not appear on the box it came in. As a mater of fact the gun is made of nickel, a much lower grade of metal. Like the buyer told me when he read the factual feedback I left for him.....he said "Buyer beware" and then hung up the phone. If you want to deal with people like that, you would be a bigger fool than I was for guying there. However they did want me to send the gun back to the seller for a refund, but the seller wanted me to take the bad feedback off first. At that point he would have the money I paid, the gun and the bad feedback removed, and I would have nothing. I wanted a third party to be involved like their buyer protection states, but that was denied as well, plus GunBroker customer service #1017 said he could not guarantee I would get a full refund, and they would not allow me to enter a claim form like their buyer protection describes. Do not believe what you read on that site, they are all lairs and if someone wants to challenge me I can prove it, I have every email I sent to them and every one returned saved on my hard drive and on a disc. I could never find a telephone #, or a email address that would work, the only email that did work was through the help link on the site. If you value your sanity, and your money stay away from GunBroker.com. Sincerely, jensenjoe
Jensenjoe
Jensen Beach,Florida,
U.S.A.
Fraud Discription of Colt 45ACP sold on GunBroker.com
#3Author of original report
Mon, January 26, 2009
The description below comes from the GunBroker site as a seller in his own words when he was typing, when the ad was created. As you can see he was advertising a "New in the Box" Stainless Steel Colt 45ACP. but when I received it, it was anything but Stainless Steel. the side of the plastic case it came in says "nickel/Stainless Finish". In other words it was made from a cheaper metal, called nickel, on top of that it was a used gun, but advertised new. If that isn't fraud I don't know what is. -------- Description Up for your consideration, is a NEW IN THE BOX Stainless Steel COLT DEFENDER Series 90. This Colt Defended is chambered for .45ACP. This Colt Defender comes with 2 seven round magazines, hard case, and all factory paperwork. Using the NRA Modern Gun Condition Standards, the pistol would be rated as PERFECT=NEW. THIS IS A NEW PISTOL, NOT USED. Please, feel free to ask for additional pictures. We accept postal money, cashiers checks, Pay Pal and personal checks. Personal checks delay shipping five business days. Pay Pal use requires a 3% surcharge. Please, include auction number on payment and FFL. Local pick-ups are fine, with an appointment. Please, note that sales tax must be collected for Texas residents. Locals, we buy guns, just drop me a line. We are registered with Kalifornia DOJ and will obtain a firearms shipment approval letter to comply with the new Kalifornia Firearms Licensee Check (KFLC) Law that became effective July 1, 2008. The buyers intended Kalifornia FFL recipient must be listed in the states database for us to be able to ship. Please, be aware that magazines that violate Kalifornia laws and regulations will not be shipped. If this is a problem, then my advice is not to bid on the weapon. NO MODS TO WEAPONS TO MAKE THEM KALIFORNIA LEGAL!!!! We must have a valid, signed FFL prior to shipping. I will include a copy of my FFL, for your FFL dealer. Thanks, for bidding. IYAOYAS!!!! Make Money with our Affiliate Program Get your Item Appraised Take our Site Survey Free Stuff for Licensed Dealers Join our Banner Exchange GunBroker.com - The Web's Largest Hunting and Sport Shooting Auction Copyright 1999-2008 GB Investments, Inc. "GunBroker.com", the bullet logo, and "The Bidding Starts Now" are registered trademarks of GB Investments, Inc. All Rights Reserved Worldwide. Contact Us | Privacy Policy | Terms of Service | Site Map (WEB2)
