- Report: #1085184
Complaint Review: Gunbroker.com - Kennesaw Georgia
Reported By:
Sick of getting screwed -
Climax, North Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gunbroker.com
PO Box 2511 Kennesaw, 30156 Georgia, USA
Web:
www.gunbroker.com
Categories:
Business Rating:
(0)
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Gunbroker.com S&T Tech, LLC gbhinc.com Scam covered in BS covered by denial followed by more BS and finally refusal to work with BBB Kennesaw Georgia
If I had half a brain I would have checked their BBB rating before I dealt with them. It is currently a "D". I don't think that I've seen even the sleazyiest business receive lower than a "B" because as long as you are willing to actually answer the problem/question, the BBB will consider it a "resolved" case. Well, this one was not resolved so that "D" still may drop.
I happened to catch an email titled "Bank Account Payment Submitted". It showed that I "owed" them $29.50?! I had only used them to sell one item and that was back in April so I owed them a $3.25 sellers fee plus (and this is the reall kicker LMAO!!!) a $2.00 " Identity Verification - Extended" fee. I am not real sure exactly what it was that they verified. I assumed that the original fees were taken care of months ago Both my CC and Bank Account were valid when I signed up, but the bank account was rarely used (which is why I used it here because it seemed a bit sketchy...) and the CC was unfotunately comprimised shortly after signing up with them. (Coincidence? Maybe, maybe not)
So my fees that were due to them were returned for Insufficient Funds. Now I received absolutely no notification of this problem. They claim that an automated email is generated in these cases, but they (conveniently) only keep them on their server for 3-4 days. The only emails that I received from them were titled "Bank Account Payment Submitted". That's it.
So I now "owe" them $54.25. This amount has increased while I was going through the tedious process of making a pointless attempt to deal with them through the BBB as well as their "Support". The transcript from the support is included below.
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9/11/2013 7:25:00 PM |
That's swell.... Can you please show some kind of verification to me (and the BBB) that those supposed emails were indeed sent? That is EXACTLY what I had previously requested from you via the BBB, but it must have been lost in the English to English translation. Oh yeah..... (Look....I've run networks ans email systems in previous lives. You will be LONG in waiting for them to get you what I'm asking for. (If at all) So either send me the proof the the emails were sent ( with FULL headers...yes I CAN translate them) or simply drop the bullshit, drop the bullshit excuses for the fees and let me simply pay the fees that are ACTUALLY due (as in the $5.50) and be done with this. I WILL not drop this... Your call.... |
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9/11/2013 2:05:10 PM |
We have responded to the BBB complaint. All we can do is verify that the emails are sent out, there is no way for us to verify if you receive them. |
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9/10/2013 3:44:20 PM |
Well hopefully you can explain it in the same condescending manor as you did on this reply and simply forward on to the BBB to include in their case.... You CAN explain to me why I DID NOT RECEIVE any email or correspondence of any kind regarding an NSF or incorrect payment of any kind at all. Once AGAIN I have gone through my email archives and do not see anything from you, my bank OR my credit card> Please explain that to me....(and use small words because your intellect is intimidating me) Oh, my apologies |
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9/9/2013 9:38:00 AM |
Sir, I'm not how else you would like us to explain it. We attempted to charge your payment methods on file, the payments failed. Like most companies we do charge you a fee when your payment is returned to us by your bank as NSF. An automated email is sent out when the payment is returned just as one is sent out when your credit card declines. |
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9/5/2013 1:30:25 PM |
Please see my NEW Issue since you'd closed my account and was not able to get here through "My Account". |
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9/2/2013 9:46:55 AM |
SO am I being ignored and blown off or is someone actually looking into this? |
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8/29/2013 6:03:07 PM |
So what...if I call you on your screwed up system I don't get a reply? Please send me the contact info for your corporate office ASAP. (Better that you send it than I dig and find it....) |
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8/28/2013 5:20:39 PM |
AGAIN....How am I supposed to get that information from an email titled "Bank Account Payment Submitted"?!?!?! Every single other site/place that I deal with sends a CLEAR email stating that there was a problem with the payment. Is that too much to ask? When you get 150+ emails a day, you tend to rely on the subject which in your case is 100% useless. |
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8/28/2013 5:06:23 PM |
On your statement where it reads ACH Chargeback. |
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8/28/2013 5:02:39 PM |
What statement exactly was this explained on? (No need to YELL BOUNCED again) Don't you think maybe some sort of VERIFIED contact should have been made after the first or even second BOUNCE?! Hell, the only emails I even see for this are titled "Credit card authorization failed" (which by the way is NOT a BOUNCE) followed the following day by "Bank Account Payment Submitted". So where in there am I supposed to infer that my payment was bouncing? Please explain that to me....preferably without the rude, pompous YELLING... |
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8/28/2013 3:55:59 PM |
You agreed to the $2 fee on multiple pages. Please seehttp://www.gunbroker.com/Support/SupportFAQView.aspx?faqid=1252
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8/28/2013 3:47:51 PM |
And that $2.00 fee is questionable itself. |
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8/28/2013 3:45:19 PM |
I already looked there and they tell me NOTHING about what I am being billed for. The only valid charges I see are: 04/19/2013 Identity Verification - Extended $2.00 04/22/2013 Final Value Fee for Item Number 337878113 $3.25 |
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8/28/2013 3:40:20 PM |
You may view your itemized statements at https://www.gunbroker.com/MySite/MyAccount/UserAccounting.aspx You must select the statement in the top box that you want and hit the View Statement Button.... You may also watch a short video showing you how to read your statement here..... http://www.gunbroker.com/Support/SupportFAQView.aspx?faqid=1258 |
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8/28/2013 3:29:42 PM |
My July payment for WHAT? |
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8/27/2013 3:25:49 PM |
Your July payment Bounced |
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8/27/2013 3:06:44 PM |
I do not understand why my account is being billed for $29.25. I have not been active on your site in some time. |
