- Report: #1332662
Complaint Review: GXI Outdoor Power - Clayton North Carolina
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GXI Outdoor Power
7868 N Tech Dr Clayton, 27520 North Carolina, USA
Phone:
919-550-3221
Web:
gxioutdoorpower.com
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GXI Outdoor Power Bought Beast 54 Lawn Mower 1 year and 5 months ago and it has broken down three times and sat waiting for repairs for more than a year total down time Clayton North Carolina
I bought my Beast 54 Zero Turn through Sears in May of 2015 and took deliverly in July 2015 used the Mower two times and it would not start contacted GXI in August it took them until September to set me up with a service Center who came out in October to verify the starter was bad with only 8 hours on the lawn mower. GXI sent the wrong part twice and did not get it repaired until April of 2016. Used it three more times and the Belt broke for the mower deck and the Keyswitch burned up and burned out the light switch and this took another three weeks until a could get some one to call me back so I bought the belt locally and put it on my self because the glass was so high I could not wait for the service enter to call me back.
About two weeks later thr Drive belt for the Transmission broke and this was in August of 2016 so I called GXI service again and they called the service to come out and look at told me it was out of warrenty. I had to argue with them that its only out of warrenty because it has been sitting for 9 months because it takes you guys so long to fix anything. So the service center replaced the Drive Belt and I did not even finish cutting my lawn one time and it broke again the drive belt. I called GXI again and they said sorry out of warrenty after service calls and weeks gone by they agreed to sent the service center out again to look at it and the only thing he could determine is a bad belt pully. So GXI agreeed to send one out. The service center came out and changed the pully he said was bent and tried to start it but the key switched smoked and burnt up. So he called GXI and they sent another one out and the service center brought it out and said it was the wrong one for this mower.
So to this day October 11, 2016 the mower is sitting in the back yard not running waiting for repair. So I have had it for a year and a half but it has been sitting because it would not run for a year and two months. I have called to have them sent me a new replacement one and they have refused. I have called to give me my money back and I will ship the mower back and they refused. They keep telling me my mower is out of warrenty and it has only be used mabe 10 times at the most. The worst customer service I have every experienced not sure how they are still in business. The service center who has fixed it for me says the mower is junk. I have even called Sears three times to help me with the product and service and get no where. This has truly been the worst experience in my whole life with any product or service.
