I placed a order online to hairella.com and on the website it said 2-5 days shipping. After a couple weeks i email thwm and they said it had just been shipped,after a couple more weeks i email again and the response was that they were having issues with the postal service. After a couple more weeks i email again and received no response, after another attempt i emailed again and again no response. And just to add they received the payment at the time of my initial order which was 2 months ago.