CROW Inc.
Sleepy Hollow,#2REBUTTAL Owner of company
Wed, August 22, 2012
The item in question is being repaired and will be returned to it's owner shortly...
as previously explained to our client the company was a victim of flooding which destroyed equipment including computers and phone systems and damaged the studio... luckily none of the orders were affected...
this unfortunate event disturbed the company's work schedule delaying all orders in the system... we are up and running again and are working to catch up with the current backlog... since the computers were lost we are working now to re-enter them into the new computers based on the paperwork backups we have for each order...
I sincerely hope that this clears up any confusion that may excist with our clientele... thank you for your patience and understanding!
Sincerely,
Hans H. Schindhelm
Master Restorer