- Report: #1310165
Complaint Review: HARRIS COUNTY TOLL ROAD AUTORITY - HOUSTON
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Author Not Confirmed
Why?
HARRIS COUNTY TOLL ROAD AUTORITY
2707 W Sam Houston Pkwy N. HOUSTON, 77043 USA
Phone:
713-587-7800
Web:
https://www.hctra.org/
Categories:
Business Rating:
(0)
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HARRIS COUNTY TOLL ROAD AUTORITY HCTRA I got robbed back in November and I called them to let them know and I tried to give them my account info over the phone since I had zero credit cards, long story short, I now owe interest, fees after fees since November, they have my updated mailing address houston TEXAS
and they never sent me mailing notifications, only emails that are still not open because of the new google set up, they were getting filtered in a different folder, I had no clue about this. I know I'm at fault as well, but how about if I passed away or my email got hacked, I dont know, I think they should call customers, not only emailing them!! I just think the amounts are outrageous and I don't have money sitting in the bank to cover the ridiculous amounts they charge for $1.75 toll! Please, if there's anything I can do, or if you have any additional information please contact me. I really don't know what to do or who to complain to,
I got robbed back in November and I called them to let them know and I tried to give them my account info over the phone since I had zero credit cards, long story short, I now owe interest, fees after fees since November, they have my updated mailing address and they never sent me mailing notifications, only emails that are still not open because of the new google set up, they were getting filtered in a different folder, I had no clue about this. I know I'm at fault as well, but how about if I passed away or my email got hacked, I dont know, I think they should call customers, not only emailing them!! I just think the amounts are outrageous and I don't have money sitting in the bank to cover the ridiculous amounts they charge for $1.75 toll! Please, if there's anything I can do, or if you have any additional information please contact me. I really don't know what to do or who to complain to,
1 Updates & Rebuttals
o2bpsycho
Katy,Texas,
USA
What is right and what is wrong
#2Consumer Comment
Wed, August 17, 2016
Just got a notice from HCTRA's legal counsel. It clearly states that it was forwarded because HCTRA was unable to get any response. Linbarger.... states that HCTRA shows they sent several notices to the same address as Linebarger used. NONE were ever received directly from HCTRA. Once is a fluke, but last December, the same thing happened for another reason. And again, HCTRA says they sent notices, but the only received was from legal counsel.
The first issue originated from the date the account was started. I went into the EZ Tag Store to start things. A tag numbered ***### was entered by them as ***000###. Each state has a set system for their tag numbering. HCTRA's system does not have the ability to verify if the info entered meets the states method, as in number of letters, number of numbers, total characters. Not all states can be verified as entered correct using this method, but many can. My EZ Tag was not read due to a toll scanner being down.
They charged based on photos of the tags. Because my tag was entered with 3 extra 0's, it didn't come up. So, they CLAIM they mailed notices to the registered address of the vehicle. I have a home on family property in Mississippi, and my parents live in the other house that shares the same address. I get texts or emails with pictures of any bills or the like that get mailed to this house. NONE were received from HCTRA. Not to mention the notice from Linebarger, the law firmed called that house on CHRISTMAS day.
Linebarger saw that the HCTRA system showed that HCTRA entered the tag number, so in the end they waved all penalties.
The current issue, there were NO notices received from HCTRA. Only Linebarger. This time it was an issue with a new tag. I called in to have it updated. For some reason it was not. They show no record of the call. Linebarger themselves told me that they saw that the vehicle was on an account and told me the old tag number. If they see this, then WHY is this not being addressed in a different manner. The vehicle evidently passed through a scanning station that was down. They again used the photo. If they pull the registration and see that the vehicle with the tag is the SAME vehicle as the one on the account, they should be able to charge it to the account.
The color, make, model, and VIN have not changed. They can see it is the same vehicle. They would rather send it to collections and drastically increase the charges, rather than charge it and send you an e-mail notice to contact them to verify and correct the information.
HCTRA refuses to lower any penalties this time. There is MAJOR money in this set-up. It is in both HCTRA and Linebarger's best interest to have the bill go to collection. It nets HCTRA more money, and is the whole reason Linebarger gets involved. IT PAYS.
I am most interested in seeing how many people do NOT receive notices prior to it being turned over to Linebarger.
I want to see a class action suit. I would happily join. once is a fluke, but twice is the beginning of a pattern. Who else received no HCTRA notices prior to getting Linebarger notices?
