- Report: #1223684
Complaint Review: Harris Pole/Nielsen - Rochester New York
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Harris Pole/Nielsen
60 Corporate Woods Rochester, 14623 New York, USA
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Harris Pole/Nielsen First codes sent for survey did not work, the quick easy reward took months to get and did not arrive when promised. Later Codes mailed to use had zero value on both gift certificates. Rochester New York
I filled out Harris Surveys for reward points and spent them on what I thought would be gift cards for Amazon only to learn only electronic codes would be sent. It was a difficult process but I requested the codes in early November so they could be used for Christmas. This was supposed to be quick and easy.
When the codes had not come by December I was assured they would make it by Christmas. When I complained they finally made it by January. I was sent four codes and none worked. I was sent four more and half worked. It is possible that one other code for $25 worked.
A year later I sent for two more codes to Home Depot. Those did work. I learned about the earlier problem of some of the Amazon codes still not working when I inquired. Since it was a gift they had been reluctant to complain. When I contacted Harris about all the problems I had with their survey beside the codes that had not worked they agreed to send two more each worth $25.
These came by mail and were for Home Depot instead of Amazon but I could still use them so I did not complain. I took them to Home Depot and was told they both had zero amounts on them. When I contacted Harris again I was told the Home Depot numbers had worked. They had but the Amazon hadn't. I tried to explain I had accepted the Home Depot gift certificates in place of Amazon to make things easier. I asked them to check their records. I was ignored from there on. No answer.
