- Report: #270857
Complaint Review: Harte Nissan - Hartford Connecticut
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Harte Nissan
165 W Service Rd Hartford, 06120 Connecticut, U.S.A.
Phone:
860-549-2800
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Harte Nissan GAP INSURANCE NOT REFUNDED, POOR CUSTOMER SERVICES, RIPOFF, OVER A YEAR Hartford Connecticut
*Consumer Comment: Expose Heart Nissan To Every News Station In Your City And To...
*Consumer Comment: Expose Heart Nissan To Every News Station In Your City And To...
*Consumer Comment: Expose Heart Nissan To Every News Station In Your City And To...
*Consumer Comment: Expose Heart Nissan To Every News Station In Your City And To...
I love Nissans. Of my last two Nissan's I purchased, one was from Harte Nissan in Hartford, CT. In August of 2006 I paid off my 2005 Nissan Altima. I contacted Nissan in Hartford to cancel my protective life and disability along with my gap insurance. I was told that I did not have to sign a letter regarding the cancellation of my gap insurance and that it will be taken care of.
I called Safe Gap and found out that my gap insurance had not been canceled, a couple of months later. I was further told that it had to come from Nissan not from the customer. It took months of negotiating with the front desk receptionist, URESA, but nothing was done. I finally decided to speak to her supervisor and others who were ahead of her. I have been waiting and still waiting for over a year.
I have called Nissan several times and nothing has been done. I have also sent letters and faxed in which I have the fax confirmations. I was told in July to contact Michael Stevens one of the finance directors and fax over a letter stating that the car was paid off in full and that it will be taken care of. The requested information was faxed, again which I have the confirmations of. I stated that the cancellation of the gap insurance should be retroactive. I requested to be called. Nothing has been done. I have left several messages for the individuals at Heart Nissan and no one has returned my call.
I have since consulted a lawyer who will be advocating on my behalf. This is not the only situation I have had with this company. A couple months ago I was going to buy a 2007 Altima from them; however, I changed my mind because of the poor costumer service and other issues which I will disclose if I need to. I brought the vehicle from somewhere else and I am more than happy that I did. I will never ever buy another vehicle from Heart Nissan. I have been trying to write letters and get information on where I need to write and no one has been able to help.
I am furious and aggravated, how hard could it be to fax a paper to cancel GAP insurance?
Amy
Hartford, Connecticut
U.S.A.
I called Safe Gap and found out that my gap insurance had not been canceled, a couple of months later. I was further told that it had to come from Nissan not from the customer. It took months of negotiating with the front desk receptionist, URESA, but nothing was done. I finally decided to speak to her supervisor and others who were ahead of her. I have been waiting and still waiting for over a year.
I have called Nissan several times and nothing has been done. I have also sent letters and faxed in which I have the fax confirmations. I was told in July to contact Michael Stevens one of the finance directors and fax over a letter stating that the car was paid off in full and that it will be taken care of. The requested information was faxed, again which I have the confirmations of. I stated that the cancellation of the gap insurance should be retroactive. I requested to be called. Nothing has been done. I have left several messages for the individuals at Heart Nissan and no one has returned my call.
I have since consulted a lawyer who will be advocating on my behalf. This is not the only situation I have had with this company. A couple months ago I was going to buy a 2007 Altima from them; however, I changed my mind because of the poor costumer service and other issues which I will disclose if I need to. I brought the vehicle from somewhere else and I am more than happy that I did. I will never ever buy another vehicle from Heart Nissan. I have been trying to write letters and get information on where I need to write and no one has been able to help.
I am furious and aggravated, how hard could it be to fax a paper to cancel GAP insurance?
Amy
Hartford, Connecticut
U.S.A.
4 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
U.S.A.
Expose Heart Nissan To Every News Station In Your City And To...
#2Consumer Comment
Mon, September 10, 2007
all of the News Stations listed in the Rebuttal area of the RICHMOND TOYOTA story on the Toyota Page of this website! Nissan does not care about you, however, they WILL care if they know that they are about to be EXPOSED by the Media! Go to 9news and type in the name ORNELAS and search the story that made the Front Page of the Denver Post on 5-19-2005 and watch the Video that made the 10 O'Clock News on the #1 Most Watched News Station in Colorado, 9 News! A simple LETTER to the NEWS STATION did ALL of that. I know this because I wrote that letter. Write a letter, you'll feel better! ( But send it to the Media, NOT Nissan!) EXPOSURE is a company's worst fear!! Keep sending letters to the Media and let Heart Nissan know you're doing it!! You can also place a small display ad in your Local Newspaper that says this: GO TO ripoffreport and type in NISSAN and go to the story about HEART NISSAN! This small, inexpensive, ad WILL cost that Dealership THOUSANDS of dollars in LOST SALES! You have the power, just do it!! What goes around, comes around!!
Karl
Highlands Ranch,Colorado,
U.S.A.
Expose Heart Nissan To Every News Station In Your City And To...
#3Consumer Comment
Mon, September 10, 2007
all of the News Stations listed in the Rebuttal area of the RICHMOND TOYOTA story on the Toyota Page of this website! Nissan does not care about you, however, they WILL care if they know that they are about to be EXPOSED by the Media! Go to 9news and type in the name ORNELAS and search the story that made the Front Page of the Denver Post on 5-19-2005 and watch the Video that made the 10 O'Clock News on the #1 Most Watched News Station in Colorado, 9 News! A simple LETTER to the NEWS STATION did ALL of that. I know this because I wrote that letter. Write a letter, you'll feel better! ( But send it to the Media, NOT Nissan!) EXPOSURE is a company's worst fear!! Keep sending letters to the Media and let Heart Nissan know you're doing it!! You can also place a small display ad in your Local Newspaper that says this: GO TO ripoffreport and type in NISSAN and go to the story about HEART NISSAN! This small, inexpensive, ad WILL cost that Dealership THOUSANDS of dollars in LOST SALES! You have the power, just do it!! What goes around, comes around!!
Karl
Highlands Ranch,Colorado,
U.S.A.
Expose Heart Nissan To Every News Station In Your City And To...
#4Consumer Comment
Mon, September 10, 2007
all of the News Stations listed in the Rebuttal area of the RICHMOND TOYOTA story on the Toyota Page of this website! Nissan does not care about you, however, they WILL care if they know that they are about to be EXPOSED by the Media! Go to 9news and type in the name ORNELAS and search the story that made the Front Page of the Denver Post on 5-19-2005 and watch the Video that made the 10 O'Clock News on the #1 Most Watched News Station in Colorado, 9 News! A simple LETTER to the NEWS STATION did ALL of that. I know this because I wrote that letter. Write a letter, you'll feel better! ( But send it to the Media, NOT Nissan!) EXPOSURE is a company's worst fear!! Keep sending letters to the Media and let Heart Nissan know you're doing it!! You can also place a small display ad in your Local Newspaper that says this: GO TO ripoffreport and type in NISSAN and go to the story about HEART NISSAN! This small, inexpensive, ad WILL cost that Dealership THOUSANDS of dollars in LOST SALES! You have the power, just do it!! What goes around, comes around!!
Karl
Highlands Ranch,Colorado,
U.S.A.
Expose Heart Nissan To Every News Station In Your City And To...
#5Consumer Comment
Mon, September 10, 2007
all of the News Stations listed in the Rebuttal area of the RICHMOND TOYOTA story on the Toyota Page of this website! Nissan does not care about you, however, they WILL care if they know that they are about to be EXPOSED by the Media! Go to 9news and type in the name ORNELAS and search the story that made the Front Page of the Denver Post on 5-19-2005 and watch the Video that made the 10 O'Clock News on the #1 Most Watched News Station in Colorado, 9 News! A simple LETTER to the NEWS STATION did ALL of that. I know this because I wrote that letter. Write a letter, you'll feel better! ( But send it to the Media, NOT Nissan!) EXPOSURE is a company's worst fear!! Keep sending letters to the Media and let Heart Nissan know you're doing it!! You can also place a small display ad in your Local Newspaper that says this: GO TO ripoffreport and type in NISSAN and go to the story about HEART NISSAN! This small, inexpensive, ad WILL cost that Dealership THOUSANDS of dollars in LOST SALES! You have the power, just do it!! What goes around, comes around!!
