Complaint Review: Hawaiian Airlines - Honolulu Hawaii

This  sounds  like  the  oldest  excuse  since  computers were invented -  I  think I heard this 25  years ago and  it  looks like it  is  still popular  among  unethical companies to blame  the  bad,  mean old ugly  system...

read my  story  about  their  "New :   Dollar / Miles  bookings possible"  announcement that  would not  work when I  actually  tried  to  make use of  this  exciting  option.  Finally  the  "Good  fellows at  Hawaiian  Airlines"  broke out in tears  because they  were so desperate to  help me and they felt so  ashamed  that  they  couldn't  because  of  that  mean thing  that  would not  let them do it.

Probably  they  had  an  intruder  who  manipulated  their  system to make them look bad  and  to make their customers  unhappy.  I  am  assuming  that  their IT department did not make any  mistakes  and  that  they are not  responsible.

Regardless of the problem you've run into, I'm sure it can be resolved. I travel between Phoenix and Honolulu a couple of times a year, and always travel Hawaiian. They've had a rough time since the price war stated here, and are trying to survive. I think the fares change faster than the computer can catch up, but you'll still have a good time. Their direct flight from Sky Harbor is a very pleasant flight.

Peter: First, this is a forum about consumer complaints. How dare you question my reasons for going to Hawaii. But, since you were so rude to make such a comment I am going to respond. My husband and I have saved and scrapped together for this trip for years. 10 years ago we actually had the tickets to go when my brother in law was hit by a truck and we turned in the tickets to move him here to live with us for 5 years and take care of him. Since then I have been helping care for 4 grandchildren. This will be the one and only time we will get to go to celebrate our 20th anniversary. So, from now on, before you have the audacity to question someones reasons, you should think twice, which is probably your limit, and keep your unwanted, rude comments to yourself.

I travel between HNL and OGG at least twice each month and between HNL and LAS at least 5 times each year. I've been booking online for the last two years. It was kind of rough in the beginning, but has been pretty much "smooth sailing" for the last year. I've had problems when the "bargain fares" are advertised by the local news stations. I sometimes get an error message that the fare is no longer available. I simply restart the session and book my reservations. I've never had a billing problem. With all of the trips I've taken, the fare on the screen at the time of booking as well as the subsequent emails matches my cc statements. Keep in mind that there's additional fees like taxes and the "homeland securtity" fee. Hope this helps. Rev. Dr. DHL Haitsuka - Honolulu, HI

It sounds more like a computer error than a "bait and switch." Have you tried booking your trip by telephone to get the most up-to-date information. Furthermore, if you "cannot afford lavish trips," why are you planning one to Hawaii? That is one of the most expensive vacation destinations one could possibly choose.