- Report: #436439
Complaint Review: HD Accessory - Montery Park California
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Author Confirmed
Why?
HD Accessory
2530 Corporate Place A104 Montery Park, 91754 California, U.S.A.
Phone:
323-263-8383
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
HD Accessory Bad products do not respond, and always blame the customer Montery Park California
I ordered some IPod accessories There were no instructions with any of them and some like the "screen guard" were hard to figure out.
I tried for two weeks to reach the company, with no e-mail or phone response Finally I got an automated e-mail with return instructions
I sent the package with explanation, request for refund and another e-mail
No response for almost two weeks.
Then I get the package back-- "Return to Sender"! Had been opened and sent back -- but no correspondence or attempt to reach me!
Finally I reach someone on the phone:
First they cannot adequately explain why my return was not accepted. they indicate something was missing but cannot articulate it. I affirm to them Isent back everything they sent me.
Second they tell me I did not return the products in the allotted period of 14 days. I tell them it took them that long to respond. they said their e-mail system was down! And I think their phone # is wrong on the website! (And according to 411 their phone # does not match that address.)
Third they give me the name of a supervisor. She is on another line and I should call back later. I do and she is at lunch. Call back in an hour they say. I do. She's gone for the day!
Richcpa
Providence, Rhode Island
U.S.A.
I tried for two weeks to reach the company, with no e-mail or phone response Finally I got an automated e-mail with return instructions
I sent the package with explanation, request for refund and another e-mail
No response for almost two weeks.
Then I get the package back-- "Return to Sender"! Had been opened and sent back -- but no correspondence or attempt to reach me!
Finally I reach someone on the phone:
First they cannot adequately explain why my return was not accepted. they indicate something was missing but cannot articulate it. I affirm to them Isent back everything they sent me.
Second they tell me I did not return the products in the allotted period of 14 days. I tell them it took them that long to respond. they said their e-mail system was down! And I think their phone # is wrong on the website! (And according to 411 their phone # does not match that address.)
Third they give me the name of a supervisor. She is on another line and I should call back later. I do and she is at lunch. Call back in an hour they say. I do. She's gone for the day!
Richcpa
Providence, Rhode Island
U.S.A.
