- Report: #716649
Complaint Review: helpmedownload.com - Asia Internet
Reported By:
swimkid64 -
Burnsville, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
helpmedownload.com
Asia, Internet, United States of America
Phone:
Web:
http://helpmedownload.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
helpmedownload.com http://helpmedownload.com/ Cancellled within 7 days, they tried to charge me $9.95 fee, I said "No." Asia, Internet
I expected that I would get music from them, I got downloads to get music, not sure what the difference is??? Anyhow, from the ads and from the website, I sure got the idea that I would be getting music forever, guess not. So, with my mistake I told them I wanted a refund. I did cancel within 7 days. They apologized and processed my cancellation.
I listened to what the customer rep did not say. He said "canceled, not refunded." I asked about my refund, he talked to his supervisor. They offered me many alternatives to change my account and then I would get most of my money back. I stuck to my story, I was canceling in the 7 days and wanted a complete refund. Their last offer was funny, they agreed I would get a complete refund and the processing fee was only $9.95. I told them I saw nothing in their website about a refund processing fee.
My poor rep, I am sure the supervisor was breathing down their neck to get some money out of me, but in the end the did agree to give me my total $57.78. Now the only thing is to process this, they say it will be 48 hours, then however long my bank takes to process it. Today is Tuesday morning, so I will be checking with my bank on Thursday, and if it isn't in process I will ask my bank to reverse the credit charge. I am expecting a confirmation email shortly.
I understand about making a living, but this company isn't about making anything, they are just offering to be tech support for downloads off the internet. I wish them luck, but they should market themselves better, they aren't about music, they are about tech support. I am sure they will do well, but not with me. The rep's were polite, but did take forever to say the simplest thing like "Please hold the line."
Thanks for reading,
(((REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I listened to what the customer rep did not say. He said "canceled, not refunded." I asked about my refund, he talked to his supervisor. They offered me many alternatives to change my account and then I would get most of my money back. I stuck to my story, I was canceling in the 7 days and wanted a complete refund. Their last offer was funny, they agreed I would get a complete refund and the processing fee was only $9.95. I told them I saw nothing in their website about a refund processing fee.
My poor rep, I am sure the supervisor was breathing down their neck to get some money out of me, but in the end the did agree to give me my total $57.78. Now the only thing is to process this, they say it will be 48 hours, then however long my bank takes to process it. Today is Tuesday morning, so I will be checking with my bank on Thursday, and if it isn't in process I will ask my bank to reverse the credit charge. I am expecting a confirmation email shortly.
I understand about making a living, but this company isn't about making anything, they are just offering to be tech support for downloads off the internet. I wish them luck, but they should market themselves better, they aren't about music, they are about tech support. I am sure they will do well, but not with me. The rep's were polite, but did take forever to say the simplest thing like "Please hold the line."
Thanks for reading,
(((REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Sam
United States of AmericaThey got me too
#2General Comment
Wed, October 05, 2011
There has been several charges to my account that I had never authorized. These charges were labeled as New Releases/Upgrades and Tech. Support. When I called them to talk to them about my account they said that they do not do refunds. Well I was going to get my money back so I called a friend of mine who is a retired lawyer and he called them. I do not know what he said and he still won't tell me but I recieved the money that I had orriginally paid them plus the money I did not give permission to take out of my account. Plus there is nothing in their terms of service agreement that says anything about refunds so they have to give your money back anyway or they can be sued. You never want to take no as an answer, do not let them win. I did some research on this company an apparently they are under investigation I am not sure if that is true yet but if it is, it's about d**n time because if you search helpmedownload.com fruad or scam you will find over 2 million articles about them. Hope you got everything taken care of.
