Complaint Review: HERBALIFE - TOUCHFON INT'L - Salt Lake City Utah

Touchfon International provides many services to many companies and individuals. In no way is Touchfon affiliated with these companies. While many of our customers subscribe to our services due to their affiliation with another business we are not notified nor aware of when they have ended their affiliation with said business. Touchfon has implemented billing and cancellation procedures which are designed to protect our clients and our company. A company's success is measured by the retention and satisfaction of its customers. In no circumstance would Touchfon wrongfully treat nor disregard a customer's request to cancel or resolve a billing issue. We have setup certain protocols to ensure that documentation is made anytime a client contacts us in regards to his/her account. While we never doubt or disregard a clients concern over an unresolved issue we ask that proof is supplied in instances where Touchfon's records and our clients do not coincide. Touchfon strives to accommodate and ensure our clients satisfaction, whether they are a current customer or a previous client. Touchfon aims to resolve all issues with our clients. If proof can be supplied of original cancellation requests and charges were processed for services after this date then Touchfon will provide the needed refund. Proof of charges can be supplied by Touchfon. If customer is able to supply the needed information a full review will be done.

I contacted them several times, got no where... oh well...

I contacted them several times, got no where... oh well...

I have recently joined Touchfon in June 2004 as the Director of Customer Service, and wish to resolve this customers issue right away. I am disspointed to learn of their experience but offer assurances that the matter can be resolved promptly. It is not our practice to bill customers after a request for cancellation has been received. I can not speak for operational conduct prior to my arrival unfortunately. Additional customer information may be required in order to accurately research and resolve, but I would very much like the opportunity to do so. The consumer may contact me via telephone or email at their convenience.

I have recently joined Touchfon in June 2004 as the Director of Customer Service, and wish to resolve this customers issue right away. I am disspointed to learn of their experience but offer assurances that the matter can be resolved promptly. It is not our practice to bill customers after a request for cancellation has been received. I can not speak for operational conduct prior to my arrival unfortunately. Additional customer information may be required in order to accurately research and resolve, but I would very much like the opportunity to do so. The consumer may contact me via telephone or email at their convenience.

I have recently joined Touchfon in June 2004 as the Director of Customer Service, and wish to resolve this customers issue right away. I am disspointed to learn of their experience but offer assurances that the matter can be resolved promptly. It is not our practice to bill customers after a request for cancellation has been received. I can not speak for operational conduct prior to my arrival unfortunately. Additional customer information may be required in order to accurately research and resolve, but I would very much like the opportunity to do so. The consumer may contact me via telephone or email at their convenience.