- Report: #269737
Complaint Review: Heritage Web Solutions / Heritage Web Designs - Provo Utah
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Heritage Web Solutions / Heritage Web Designs
1460 N. Moonriver Drive Provo, 84604 Utah, U.S.A.
Phone:
1.866.211.0743
Web:
N/A
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Heritage Web Solutions / Heritage Web Designs sales scam, paid them to create a website...3 months later nothing was done. Provo Utah
This is the response I recieved after requesting a refund months later, when they created nothing but a headache and they were supposed to create a website based on my website that I already have with another hosting company. Which apprarently was too hard for thier web designer to do. So, all I got was generic emails saying they will be working on my new website for months the same emails over and over again. Then they have a really great response for not giving a full refund in details, but thats how they make free money by ripping you off and they just sit and wait until you request a refund and bam they say too bad....see below.
Dear Mr. XXXXX,
Please be advised that this minimum cancellation fee to retain our hard costs is in place of the standard 50% that is consistent with the Terms of Service. On 06/14/07 you electronically accepted the Terms of Service (TOS) from your IP address: 72.130.229.24. Section 29 of the TOS establishes the policy regarding refunds. You can view the TOS at:
heritagewebdesign.com/tos.html
According to the TOS, Heritage is entitled to a 50% refund. Heritage feels that our decision of retaining only $149 instead of half of the fees collected is reasonable and fair. We had hoped this fairness would be reciprocated.
If you still feel a larger refund is due you, we would suggest that a neutral 3rd party assist in determining what is fair. The arbitration services offered by the BBB are designed for this very purpose. As a member of the BBB, we have found that the BBB is able to fairly and professionally resolve such differences.
We would like to recommend that your refund request be submitted to the BBB, as a neutral third party, and allow their decision to be legally binding on both parties. If this is acceptable to you, please respond by return email.
Sincerely,
Operations Management
Heritage Web Solutions
Cool26c
Kapolei, Hawaii
U.S.A.
Dear Mr. XXXXX,
Please be advised that this minimum cancellation fee to retain our hard costs is in place of the standard 50% that is consistent with the Terms of Service. On 06/14/07 you electronically accepted the Terms of Service (TOS) from your IP address: 72.130.229.24. Section 29 of the TOS establishes the policy regarding refunds. You can view the TOS at:
heritagewebdesign.com/tos.html
According to the TOS, Heritage is entitled to a 50% refund. Heritage feels that our decision of retaining only $149 instead of half of the fees collected is reasonable and fair. We had hoped this fairness would be reciprocated.
If you still feel a larger refund is due you, we would suggest that a neutral 3rd party assist in determining what is fair. The arbitration services offered by the BBB are designed for this very purpose. As a member of the BBB, we have found that the BBB is able to fairly and professionally resolve such differences.
We would like to recommend that your refund request be submitted to the BBB, as a neutral third party, and allow their decision to be legally binding on both parties. If this is acceptable to you, please respond by return email.
Sincerely,
Operations Management
Heritage Web Solutions
Cool26c
Kapolei, Hawaii
U.S.A.
2 Updates & Rebuttals
Brad
Provo,Utah,
U.S.A.
Heritage Web Solutions Values Customer Service
#2REBUTTAL Owner of company
Mon, November 12, 2007
Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer. Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service. Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction. However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true. Heritage Web Solutions, with a customer base of over 15,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what. What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them. Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500, ranked 22nd in the nation. If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at [email protected], and I will personally follow up on your issue. Warmest Regards, Brad Stone CEO/Heritage Web Solutions.
Brad
Provo,Utah,
U.S.A.
I'd be glad to discuss and resolve your complaint
#3REBUTTAL Owner of company
Mon, September 17, 2007
Please contact me directly at [email protected]. I would be glad to discuss and resolve your complaint. Warmest Regards, Brad Stone/CEO Heritage Web Solutions
