Report: #351063

Complaint Review: Heritage Web Solutions - Provo Utah

1 Updates & Rebuttals

Reported By:

- Fort Washington, Maryland,

Submitted:

Updated:

Author Confirmed

Why?

Heritage Web Solutions

1460 Nort Moon River Drive Provo, 84604 Utah, U.S.A.

Phone:

866-211-0743

Web:

N/A

Categories:

Small Business Services

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Heritage Web Solutions STAY AWAY, Hertiage Web Solutions... Claimed Fortune 500 company bullying small businesses Provo Utah

*REBUTTAL Owner of company: Full Refund Of All Monies Has Been Given

This company totally ripped me off. Hertiage Web solutions has been a nightmare. I was promised by them, to add pages to my website, add my logo, and host..... To know avail, numerous phone calls, broken promises....I have not received nay services promised or paid for. This should be against the law.

I have been told (4) times that my account has be escalated, I have written the President, and my representative was called to active duty, but know website. This company is quick to say... We are a fortune 500 company. Well, I have to say this company may be fortune 500 but they are rip offs. I received a letter from them stating they would refund my money if I promised not tho disclose this information. I rather the rest of the world know they are Rip-offs so nobody will go through the head ache and lose money as I.

Tonya

Fort Washington, Maryland

U.S.A.

Click Here to read other Ripoff Reports on Heritage Web Solutions

1 Updates & Rebuttals

Brad Stone

Provo,
Utah,
U.S.A.

Full Refund Of All Monies Has Been Given

#2REBUTTAL Owner of company

Wed, July 16, 2008

Heritage values all of its clients, especially those with concerns or complaints. In most cases Heritage goes beyond what is fair for the company and errs on the side of the displeased client. In this case, a full refund has been issued to the customer with our apologies that we were unable to come to a satisfactory conclusion for the customer. There is definitely no such thing as a complaint free company. Research any large company and you will find they have complaints posted about them on the internet, whether justified or not. There are simply a handful of individuals who, regardless of the merits of the issues, post slanderous and/or negative comments. Let me assure all who read this that those few who complain are less than 1% of our total volume of business. Heritage has been able to satisfy every complaint posted, given that customer gives us the opportunity to do so. If you want to know the true character and integrity of Heritage Web Solutions, I would invite you to review our record with the Better Business Bureau. Heritage Web Solutions is a company with over 15,000 clients. In our entire history as a company, we have had less than 1% of our clients complain to the BBB. More remarkable, Heritage does not have one single unresolved BBB complaint. To review Heritage's record with the BBB, please check with the Utah BBB - Utah.bbb.org. With that said, I invite all who have concerns or complaints to please communicate with me directly. I will do my utmost to make sure Heritage resolves your concerns to your satisfaction. You can reach me by e-mailing [email protected].

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