- Report: #1160453
Complaint Review: Hewlett-Packard Company - Palo Alto California
-
Author Not Confirmed
Why?
Hewlett-Packard Company
3000 Hanover Street Palo Alto, 94304-1501 California, USA
Phone:
650-857-1501
Web:
www.hp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hewlett-Packard Company Defective Ink Cartridges, Refuse To Replace, Crooks Dishonest Cheats Palo Alto California
I contacted Hewlett-Packard Company (HP), concerning a defectdive ink cartridge and was told to ship it to their Palo Alto, California HQ for inspection and replacement. Shipping was at my expense.
Several weeks later, HP returned the ink cartridge to me with an unsigned form letter, stating their corporate policy is to never refund the cost of a defective cartridge. Also, HP will not replace the defecdtive ink cartridge with a good one.
Hewlett-Packard are liars and cheats!
I am out the cost of the ink cartridge AND shipping.
Hewlett-Packard is a dishonest corporation and a Rip-Off.
4 Updates & Rebuttals
Ronnie Lebow
Marietta,Georgia,
Ken Proves My Point
#2Author of original report
Sun, July 20, 2014
Just like I figured, Ken, you have way too much time on your hands, so you run around
here posting silly things. At least you proved my point, you are here simply to post
nonsense and harass people. Oh, and buy whatever products you want, who cares?
Ken
Colorado,Okay, here goes, how do we, on Ripoff Report know if HP is ripping you off or not?
#3Consumer Comment
Sat, July 19, 2014
You don't post the REASON(S) they gave you to deny replacement. Guess I'll go on buying HP products.
I have no plans to help solve your "problems" only determine if HP is reasonable or not. Get over yourself.
Ronnie Lebow
Marietta,Georgia,
Who Are You? Show ID
#4Author of original report
Thu, July 10, 2014
Ken, Ken, Ken, Me thinks you are one who runs around this site, posting things for no good reason.
Am I wrong? If so, what can you do to help me to resolve this situation?
Let's get constructive, versus destructive, OK?
The "proof" you demand was sent to HP, so what is to be accomplished by giving it to you?
If you can help, post your contact information, and I will be glad to work with you.
Your turn...?
Ken
Colorado,Please post proof of their response to you..
#5Consumer Comment
Tue, July 08, 2014
" corporate policy is to never refund the cost of a defective cartridge. Also, HP will not replace the defecdtive ink cartridge with a good one."
Did they REALLY say the cartridge was "defective" or give a different reason? You're not telling everything here.
