- Report: #402150
Complaint Review: Hewlett Packard Company - Palo Alto California
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Hewlett Packard Company
3000 Hanover Street Palo Alto, California, U.S.A.
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Mark Hurd - CEO Hewlett Packard Company Followup on defaulty printers HP 9800 Palo Alto California
NEW 9800 from HP
9/25 Received (about)
Model # C8165AL
SN MY7B22Z05C
STOPPED WORKING 12/13/08
12/16/08 Apparently as of this date HP didn't even know I have this printer.
Commercial Center 888 943 8476
Called HP @ 12:50 PM EST..Louie answered the phone. He is reviewing case # 3604211767 to see when it was escalated and why no one has called back. He came back and said he is trying to find out why the call from the engineering department has not been made to me. He said he will put me on hold for 2 to 3 more minutes. I was on hold for 3 minutes. He is contacting the engineering dept and see if they can talk to me right now (I was told originally they had no phone contact). Placed on hold again for 4 minutes. He is still waiting on their response and placed me on hold again for 4 minutes. He placed me on hold again for 3 minutes, so he could find out if he could give me the email address of the supervisor to the engineering department, where this was suppose to have been escalated. He is emailing asking for assistance to have them call me within 24 hours. Louie will call me back himself personally nlt 13:40 12/17/08. Total length of the call was 45 minutes.
12/16/08 3:45 PM, Leo Simha from HP called, and reluctantly I went thru the test again. Then he wanted to know what weight paper we used. He declared there was no chance of a refund. This call lasted 48 minutes. He is going to call back in an hour.
12/16/08 Leo Simha did call back and I once again went thru all the test they requested. Leo attempted to tell me what a great printer this is. I said ok, let me get this straight, then you have selected me to send only bad printers to. He is going to have to investigate this problem and I suggested they should have checked out the other 2 printers I returned for the same reason. All he wanted to do was tell me he would call me back tomorrow (12/17/08). I said all I want is a refund now, I am totally disgusted with HP and I feel they all lie.
Don
Newton, North Carolina
U.S.A.
9/25 Received (about)
Model # C8165AL
SN MY7B22Z05C
STOPPED WORKING 12/13/08
12/16/08 Apparently as of this date HP didn't even know I have this printer.
Commercial Center 888 943 8476
Called HP @ 12:50 PM EST..Louie answered the phone. He is reviewing case # 3604211767 to see when it was escalated and why no one has called back. He came back and said he is trying to find out why the call from the engineering department has not been made to me. He said he will put me on hold for 2 to 3 more minutes. I was on hold for 3 minutes. He is contacting the engineering dept and see if they can talk to me right now (I was told originally they had no phone contact). Placed on hold again for 4 minutes. He is still waiting on their response and placed me on hold again for 4 minutes. He placed me on hold again for 3 minutes, so he could find out if he could give me the email address of the supervisor to the engineering department, where this was suppose to have been escalated. He is emailing asking for assistance to have them call me within 24 hours. Louie will call me back himself personally nlt 13:40 12/17/08. Total length of the call was 45 minutes.
12/16/08 3:45 PM, Leo Simha from HP called, and reluctantly I went thru the test again. Then he wanted to know what weight paper we used. He declared there was no chance of a refund. This call lasted 48 minutes. He is going to call back in an hour.
12/16/08 Leo Simha did call back and I once again went thru all the test they requested. Leo attempted to tell me what a great printer this is. I said ok, let me get this straight, then you have selected me to send only bad printers to. He is going to have to investigate this problem and I suggested they should have checked out the other 2 printers I returned for the same reason. All he wanted to do was tell me he would call me back tomorrow (12/17/08). I said all I want is a refund now, I am totally disgusted with HP and I feel they all lie.
Don
Newton, North Carolina
U.S.A.
5 Updates & Rebuttals
Don
Newton,North Carolina,
U.S.A.
Hewlett Packard
#2Author of original report
Sat, May 30, 2009
Hewlett Packard, sent a letter of apology dated Feb. 26, 2009 for the mistreatment and rudeness. Matter of public record filed in the District Court of Catawba County, North Carolina settlement was reached and I filed a Motion for Dismissal with predjuice File Number 08CVD4956. This case has finally been satisfied to my satisfaction, although it did take court action on my part to get the attention of Hewlett Packard. I do hope no one else has to go to this extreme, but if you feel this company or any company has tried to bully you or stonewall you, take them to court. Good Luck All
Don
Newton,North Carolina,
U.S.A.
Hewlett Packard
#3Author of original report
Sat, March 07, 2009
Since I am a man of my word, I filed a lawsuit in the District Court of Catawba County, NC. This surely got HP's attention, they contacted me for settlement. I agreed to accept a letter of apology for the horrible treatment I received and such a lousy product. They also sent me a check for $ 5000.00, which i accepted. Don't allow any company take you for a ride, stand up for your rights, keep good records, make them accountable for their actions.
Don
Newton,North Carolina,
U.S.A.
Hewlett Packard
#4Author of original report
Sat, March 07, 2009
Since I am a man of my word, I filed a lawsuit in the District Court of Catawba County, NC. This surely got HP's attention, they contacted me for settlement. I agreed to accept a letter of apology for the horrible treatment I received and such a lousy product. They also sent me a check for $ 5000.00, which i accepted. Don't allow any company take you for a ride, stand up for your rights, keep good records, make them accountable for their actions.
Don
Newton,North Carolina,
U.S.A.
Hewlett Packard
#5Author of original report
Sat, March 07, 2009
Since I am a man of my word, I filed a lawsuit in the District Court of Catawba County, NC. This surely got HP's attention, they contacted me for settlement. I agreed to accept a letter of apology for the horrible treatment I received and such a lousy product. They also sent me a check for $ 5000.00, which i accepted. Don't allow any company take you for a ride, stand up for your rights, keep good records, make them accountable for their actions.
Don
Newton,North Carolina,
U.S.A.
Hewlett Packard
#6Author of original report
Wed, March 04, 2009
I modified the suit to drop Mark Hurd, CEO...refiled the complaint suing only Hewlett Packard Company. The company contacted me and offered a settlement of $ 5,000.00 which I refused unless I had a letter of apology. I received a letter of apology from Hewlett Packard dated 26 February 2009 and a check for $ 5,000.00. People, don't allow anyone to take advantage of you, exercise your rights and take them to court. By the way, I didn't hire an attorney, I did it all myself and you can also. I will be filing a motion to Dismiss with Predjuice as soon as the check clears the bank. I will give it 10 days.
