- Report: #580512
Complaint Review: Hewlett Packard Computer Products - Palo Alto California
Reported By:
D H -
Lakewood, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hewlett Packard Computer Products
3000 Hanover Street Palo Alto, 94304 California, United States of America
Phone:
(650) 857-1501
Web:
HP.com
Categories:
Business Rating:
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Hewlett Packard Computer Products HP ANTI AMERICAN CONSUMER RIPPOFF TACTICS Palo Alto, California
Model e9300z Product #AZ217AVA#ABA - Desk top PC
Consumer purchased product on 1/19/2010 Shipping delayed
Computer died after 2 weeks. HARD DRIVE CRASH
Consumer replaced HD via tech support. Computer NOT OPERABLE - wont start
HP determined bad boot disks. Resent new - Computer still NOT OPERABLE
Customer made multiple calls to tech support in attempt to get computer woirking - has spent over 8 hrs on phone troubleshooting with tech support - Computer is not operable.
Cust requested replacement computer or refund - (less than 30 days of use) .
HP REFUSED - Only offer was to repair NEW computer with USED PARTS.
Estimated 'repair' completion time and return to consumer not available/undetermined.
Purchased new product. Might be able to use a USED computer more than 60 days after purchase. This is a RIP OFF - "bait and switch'...charge customers for NEW PRODUCTS and SUPPLY USED...
1 Updates & Rebuttals
Thomas
Malone,New York,
U.S.A.
No Bait and Switch
#2Consumer Comment
Wed, April 07, 2010
If you look up the definition of "Bait-and-Switch", you'll see that this isn't it. You paid for a new computer and that's what you got. When it didn't work, HP spen quite a bit of time trying to help you fix it and at at last offered to fix it with used parts. Read your warranty. It clearly states that repair or replacement is at HP's option and repair may consist of used parts. This is standard industry practice. There's no rip-off and no laws broken. This is simply a case of not understanding what is covered by standard warranties and not reading the paperwork carefully. There are quite a few cases where companies do rip off consumers but you have to make the distinction more carefully. I don't own an HP computer (I do have a calculator of theirs) and have no connection with the company. I'm just tired of people who don't get their way yelling, "Rip-off!" at every turn.
