C.m.p.
Bayonne,#2Consumer Comment
Thu, July 30, 2009
As a computer tech I deal with HP a lot for various issues from a general question about a system I do not know to sending items in for a warranty repair fro my customers. 1) If you have a problem the best thing to do is go online to www.hp.com and use their chat function for support it saves about 20-75 mins of BS over the phone. 2) If you must use the phone after you provide all the required information tell the person you are talking to you want to escalate your call to "a level II technician" the level one guys that answer the calls work off of a computer script and do not know anything but what the computer tells them the level II guys are actual technicians and have the authority to initiate a warranty claim. 3) Since you have had a problem with HP go to their website and send a note to their CEO they actually get back to you in about 3-8 days I have done it a few times on a customers behalf AND on a personal note all I own are HP computers and printers and I have NEVER had a problem with any of them I'm sorry that you did have problem but follow the steps I outlined above and everything should be worked out for you. GOOD LUCK