The Outlaw Josey Wales
Golden Meadow,#2Consumer Comment
Thu, July 12, 2012
Changing names won't hide the fact of who is posting.
MochaG
Springfield,#3Consumer Comment
Thu, July 12, 2012
I'm sorry to tell you that you need a real professional help with your computer now. The person on the other line has already changed certain configurations that at your level is incomprehensible. I would suggestion you to take your laptop to a local tech whom you can trust (not Best Buy guys) or a friend of yours. This is a scam which is running all over the place.
An example is on youtube - http://www.youtube.com/watch?v=jb69H7l0vJA - and this is a really good example. The person who posted the video is a professional in real life (security researcher). He was contacted by an anti-virus software company trying to sell him their software, but instead the guy was messing around with his computer configurations and attempted to screw up the computer. If you know nothing about computer configurations, you would fall into his trap. However, the computer not only is going to still be broken at the end, but also the software they are selling is a junk (which can't fix any computer).
When you need your computer (not a proprietary program installed in your computer) to be fixed, please look for a real "person" to meed up with. Do not use any ONLINE support fort his type of issue because 1)they are likely to be a scam, 2)online support cannot fix the problem in most cases, and 3)they could screw up your computer and you won't know. Most people who seek out a solution for this type of issue are likely to know very little about computer, so they attempt to sell their junk software while they are messing around with the people's computer. That's why their commercials/ads look very promising for these people. Real tech people would know the icing on the cake they added.