- Report: #834346
Complaint Review: Hewlett Packard - Internet
Reported By:
Linda -
Eureka Springs, Arkansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hewlett Packard
Internet, United States of America
Phone:
800-474-6836
Web:
www.hp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hewlett Packard I called for tech support, was routed to Manilla. Then I was duped into buying a new printer. It does not work with my computer, also HP. They can't help that. No one would give me enough info to They trouble shot my printer by phone, said my printer was not fixable, sold me a new one. They called to check on install. When told the printer wouldn't install, after 2-1/2 days on phone, said I h Internet, tech support in Manilla, Internet
I called HP tech support on the phone. They trouble shot the problem on my printer and said I needed a new printer. They just happened to have a new one they could sell me for $79.99 along with 1 year of extra warranty for $1. During that initial phone call I told them what operating system I used and why I could not install my new printer. The tech promised me a quick fix.
I was on the phone with them for almost 16 hours spread over 3 days. On the third day I was told they could not fix the problem and they had nothing more to offer in the way of support or help. I asked if they were basically dumping me and the tech said, "Yes". They asked if I might possibly have a computer savvy friend or relative who could fix this for me! I then asked for a manager and info on how to return the printer and they hung up on me.
I'm calling HP main office tomorrow, but I will be surprised if I get a positive or effective response. They are evidently a high-dollar, high-profile company making their money by shortchanging customers and misleading them. It seems their techs are poorly trained in concrete effective tech support and highly trained in evasive and stalling techniques.
I can't believe they need my little old lady on disability $80 so badly; like I don't. I am also very disappointed that they will not foot the bill for a tech support call to my software company so that I can use their printer. I should have foreseen shoddy customer service and questionable business practices when I found out with which computer software company they had formed a partnership.
I was on the phone with them for almost 16 hours spread over 3 days. On the third day I was told they could not fix the problem and they had nothing more to offer in the way of support or help. I asked if they were basically dumping me and the tech said, "Yes". They asked if I might possibly have a computer savvy friend or relative who could fix this for me! I then asked for a manager and info on how to return the printer and they hung up on me.
I'm calling HP main office tomorrow, but I will be surprised if I get a positive or effective response. They are evidently a high-dollar, high-profile company making their money by shortchanging customers and misleading them. It seems their techs are poorly trained in concrete effective tech support and highly trained in evasive and stalling techniques.
I can't believe they need my little old lady on disability $80 so badly; like I don't. I am also very disappointed that they will not foot the bill for a tech support call to my software company so that I can use their printer. I should have foreseen shoddy customer service and questionable business practices when I found out with which computer software company they had formed a partnership.
