- Report: #609624
Complaint Review: Hewlett Packard - Internet Internet
Reported By:
Renita -
San Francisco, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hewlett Packard
3000 Hanover Street Palo Alto 94304-1185 Internet, Internet, United States of America
Phone:
650.857.1501
Web:
www.hp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hewlett Packard There was a defective video card they knew about but wouldn't replace when it failed; they said I should have checked their website, they would replace it if it failed before a certain date only, a fe , Internet
HP sold a defective computer, a dv6200. When the screen failed, I brought it to a computer repair place. They told me the video card had failed and there was a fix from HP for free. When I contacted HP they said it ran out a month ago (which was actually only a week after the screen failed. I asked why they wouldn't let me know there was a problem, as they had all my information from warranty registration. They said I should have checked their website. They would only fix it if I paid for it.
