Springfish
Springfield,#2UPDATE Employee
Fri, July 17, 2009
Walter, I really do apologize for the problems you've had. Do you have any way to call HP's support number? (1-800-474-6836) I know it's not easy when you're on an overseas base. If not by normal telephone, there's probably someone on base who has Skype internet telephone running on their computer. If so, please call and request to be transferred to the overseas military department, extension 900. HP takes great pains to make sure that overseas military is well taken care of, and if you're in warranty as you said, they'll gladly troubleshoot or repair your notebook. HP's normal tech support, such as over the phone to consumer tech support, email, or online chat are not able to send a box to an APO/FPO, but the overseas military line can send them anywhere. I'm not positive, but you may even be able to contact the overseas military department through chat or email if a phone is not an option. Again, sorry for your trouble, Walter, but I hope this information helps.