- Report: #286616
Complaint Review: Hhgregg - Anderson South Carolina
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Hhgregg
162 Station Drive Anderson, 29621 South Carolina, U.S.A.
Phone:
864-225-7363
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Hhgregg - Amy F Shiflet was told it would take max of two weeks for repair Anderson South Carolina
I took my sony digital camera by the store for the second time for repair. The first time they replaced it. The second time Amy Shiftlet told me that it would take a max of two weeks. That was fine because i would have it back in time for thanksgiving and other important dates. When it was not back, I went to the store and they said that the order was open. I ask them if they could track my camera and see what the hold-up was. I was told there was no way they could track it and they would only know about it when it arrives at their store. It has been one month and i have been back to the store, as well as call several times and I get the same story... It was last updated on 11-9 and thats all we know. I find it hard to beleive that they cannot track my camera or get it back. I also use this camera for my business and this has made it very difficult for me.
Don
fair play, South Carolina
U.S.A.
Don
fair play, South Carolina
U.S.A.
1 Updates & Rebuttals
Kevin
Greenwood,Indiana,
U.S.A.
Sorry about your wait
#2UPDATE Employee
Tue, November 27, 2007
However, this person told you wrong. It can take as long as six weeks to have something repaired, depending on parts needed or services performed. Usually, if an item is in warranty, the biggest hold-up is not the service company nor hhgregg, but instead the warranty provider, be it the manufacturer (during the manufacturer's warranty) or GE (during an extended service plan). Usually this is due to a decision-making process where the manufacturer or GE makes a decision whether to actually repair the item or replace it. It can take a week or more for the warranty company to respond with a decision. That decision is not up to hhgregg or one of its service providers. And, honestly, communication between hhgregg and our providers could be better. You may find it hard to believe that we can't track your camera, but it is because in this situation, hhgregg is acting merely as a go-between between you and the repair shop. The authorized repair providers don't update us on status of service pieces as consistently as we'd like, coming from a store employee. The best bet for you would be to call hhgregg again and ask who is servicing your camera. I could tell you who it is in Indiana, but you're in SC, and I wouldn't know. Trust me, I have been in one of these repair shops. They are top-notch operations and work as hard as possible with the large workload they have.
