Complaint Review: HICHINA WEB SOLUTIONS (HONG KONG) LIMITED - HONG KONG China

ok i will leave you my chat logs....

just read....

Welcome john! Your request has been directed to the Lineage2 Department. Please wait for our operator to answer your call.

Call accepted by operator Tina. Currently in room: john, Tina.

Tina:

hi

Tina:

sorry for that

john:

again here

Tina:

the net had some problems

john:

i have 2 address

john:

i submit my new one

john:

this one on my pp its my old adress

john:

i change house and i forgot to add the new one on my paypal

john:

Tina:

sorry,sir could you update the paypal info?

Tina:

and the name of the paypal is also different from your info on our website

john:

its a domain name who has expired

john:

xxxxxxxxxx

xxxxxxxxxx xxx

xxxxxxxxxxxxx

xxxxxxxxxxx

xxxxxxxxxxxxxxxx

(Credit Card) Home

john:

this is my old address

Tina:

i'm afraid we have to do some confirmation, cos there're lots of difference

john:

ok no problem please sent back the money i will go to another website and buy this i want

Tina:

OK, plz wait a min

john:

ok

john:

you can call on my phone i was submit on your site

Tina:

sorry, i'm afraid we had the copy of driver's license,ID card or bills to make a confirmation

Tina:

and we won't do that again next time

Tina:

cos you are the first purchase on our website

john:

nm forget everything im so tired to do all those thinks i will report you if you not sent the money back so easy...

Tina:

just wait a min

john:

just so easy sent the money back to the same paypal i was sent you

john:

the payment

Tina:

i know, just wait a min,sir

Tina:

take it easy, i am refunding

john:

i told you b4 i have change house and i dont upgrade my info on my paypal account!

Tina:

done

Tina:

plz check

Tina:

sorry for the inconvenience, we won't want to trouble you so much

john:

ok wait

john:

leme check

Tina:

OK

john:

ok its done

john:

you wana change my address and make the order again?

Tina:

yes, the same as the info you registered on our website

Tina:

and could you tell me if the paypal is yours?

Tina:

cos the name isn't a person name

john:

my paypal its mine

john:

yes i know

john:

i was regster for a business

john:

but i give up to selling hosting

Tina:

maybe we have to make a confirmation about the name

john:

i leave the domain name to expire and i keep the paypal account

john:

yes wait

Tina:

ok

john:

leme add my new address on my paypal

Tina:

ok

john:

Billing Address:

xxxxxxxxx

xxxxxxxxxxxxxxx

xxxxxxxxxxxxx

xxxxxxxxxxxxx

john:

here is updated on my paypal

john:

xxxxxxxxxxxxxxx

xxxxxxxxxxxxx

xxxxxxxxxxxxxxxx

xxxxxxxxxxx

xxxxxxxxxxxxxx

(Credit Card) Home

Tina:

is that as same as the info you registered on our website?

john:

can i make now a order?

john:

yes

Tina:

could you send us something to confirm the name?

Tina:

if the address is no problem

john:

what you want to sent you?

john:

a kiss??

Tina:

...lol

Tina:

driver's license,ID card or bills

john:

its writed on greek

john:

a billing

john:

i can scan it

Tina:

OK, if the name is correct

john:

but you won't unterstant anything

john:

its not writed on english a bill

john:

nevermind im so tired for 6$

john:

to many time for 6$ to buy a serial number for a game!

Tina:

hmm, sorry for that

Tina:

we just want to make a confirmation , it's good for our next deal

john:

forget the next deal with you

john:

heh

Tina:

john:

1.30 hour for a serial number

john:

you wana make a order yes or no?

Tina:

? what for 1.30 hour?

john:

its 5.21 a.m.

john:

and im tired!

Tina:

hmm, and you have to have a rest

john:

i try 1.30 hour to buy from you a serial number!

john:

no i want to open a new account at lineage2

john:

so why i wana buy from you a serial number

john:

nm forget it

john:

i will find another website

Tina:

i know your feeling, but we have to do the confirmation

Tina:

sorry for that

john:

just call me on my phone number!

Tina:

maybe other website won't do that

john:

i give my house phone number!

john:

i give you all my details!

Tina:

but we need a copy but not confirm by telephone

john:

im on my paypal logged in!

john:

i change to my new house information!

john:

for nothing?

Tina:

the address is OK, but not the name

Tina:

so we have to confirm the name

john:

what is the name on my paypal???

john:

its xxxxxxxxxxxx xxxxxxxxxxxxx

Tina:

i know, the name is your business, and we need something to confirm your name

john:

i think you see only the domain name right?

john:

My Account Overview

* Welcome, xxxxxxxxxxxxxxxx (xxxxxxxxxxxxxxx) edit profile

* Business xxxxxxxxxxxxxxxxxxxxx

* Account Type: Business

* Status: Greek - Verified (39)

john:

now its ok?

john:

you want and screenshot?

john:

from my paypal acc?

Tina:

you changed everything?

john:

no only the address

Tina:

OK, if everything is ok, we will process the order

john:

good bless!!!

Tina:

we won't need the copy if everything is ok

john:

Confirmation Number: 4KL26711UP603xxxxxxxxx.

An email with your order summary has been sent to xxxxxxxxxxxxxxxxxxxx

Your order is being shipped to

xxxxxxxxxxxxx

xxxxxxxxxxxxxxxxxxxxx

xxxxxxxxxxxxx

Greece

Merchant Contact Information

Amersino

[email protected]

512-252-3337

john:

im one step b4 report you for all those thinks!

john:

http://www.ripoffreport.com/

john:

now its all ok?

john:

2 hours for a serial number!

Tina:

sir, could i ask you a question?

john:

haahahahh

john:

yeah sure!

Tina:

would you like to pay western union?

john:

no the fee its big

Tina:

and we will give 5% discount

john:

no i will give 20 euro to sent 6$

Tina:

OK, got the order

Tina:

plz wait a min

john:

ok....

Tina:

hello

john:

tell me

john:

now is something else right?

Tina:

would you like to send us a copy of bills? show your name in english

john:

leme see if my vodafone is on english

john:

wait

Tina:

Ok

john:

nop its all on greek lang

john:

nm return those 6$ i will buy it from another website

Tina:

hmm, sorry for that

Tina:

plz wait a min

john:

more of 2 hours for a serial number!

Tina:

just the rule to make a confirmation for the new client

john:

i buy adena all the time, walking codes everything ... its my first time to see this service!

john:

exelent!

Tina:

sorry to trouble you so much

john:

i buy webservers, domain names, etc etc...

Tina:

plz check the refund

john:

never happent this to me again!

john:

kk wait

Tina:

cos of the difference of the paypal name, we won't want to do that

Tina:

ok

john:

ok its done ... sorry but i have to report all this chat so every other costumer know about you...

john:

sorry for that

Tina:

could you tell us the reason why you do that?

Tina:

every new customer will do the confirmation, and they're happy to do that for the next deal

john:

coze i spent from my time 2 hours

john:

for 6$

john:

i change my information on my paypal without do anything!

john:

my new information

Tina:

i know, but the info is different from your paypal

john:

i just forgot to enter the new location on my new house!

Tina:

only the name i think

john:

its not different

john:

its the same

john:

my name is xxxxxxxxxxxxxx xxxxxxxxxxx and i put the same on your website

john:

its the same name on my paypal

john:

you wana scan my cc?

Tina:

sorry, the name is xxxxxxxxxxxxxxxxx

john:

yes! its business name!

Tina:

yes, i know

john:

so why not listed my name there!

Tina:

and we just want a copy of bills show your name in english

john:

you want print screen from my paypal account ?

Tina:

but not other personal info

john:

i dont have any bills on english!!! i live in greece!

john:

everything here its writed on greek!

Tina:

i agree with you

Tina:

but we have to confirm the name

john:

My Account Overview

* Welcome, xxxxxxxxxxxxxxx (xxxxxxxxxxxxxx) edit profile

* Business Name: xxxxxxxxxxxxxxxx

* Account Type: xxxxxxxxxxxxxx

* Status: Greek - Verified (39)

john:

this is copy paste from my paypal

john:

im verified

john:

you see on the top my name

john:

my real email

Tina:

sir, plz calm down. we have to confirm your name on our website, and we need the copy of bills to make that

john:

the bussiness name

Tina:

we don't want other personal info

Tina:

just confirm the name

john:

ok ok...

john:

finish

Tina:

if you send us, we can do the deal

john:

wait 2 min

Tina:

?

Tina:

ok

john:

http://www.ripoffreport.com/user.asp

john:

im registering to report all this chat with you..

john:

and give the link to you

john:

wait 2 min

john:

were is locate your bussiness?

Tina:

you can check the record of our chat, i had told you the flow

Tina:

and the flow of verification is also show on our website

Tina:

you can also check on our website

Tina:

i don't know why you are so angry

Tina:

everything is on our website

john:

cant find yourcompany information

Tina:

?

john:

can you locate me?

john:

link me with your company information

john:

name, street, etc

Tina:

i don't know what you want to do now

john:

were it write about your company information

john:

Enter the information on the Company or Individual you are reporting

All the information in Step 1 is on the Company or Individual you are reporting.

john:

i need this information of your company

john:

physical (street) address only, city & state

john:

City, State, Zip Code, & Country of Company or Individual

Tina:

hey , sir, i just wonder you could understanding us

Tina:

we have our rules here

Tina:

all we wanna do is best for you

Tina:

so i just wonder you could cooperation with us

john:

for 6$ for a serial number

Tina:

we just need you to send an copy to confirm the name

Tina:

ok ?

john:

could you please give me your company information?

Tina:

it will be our great appreciate if you do that for us

Tina:

thanks so much

Tina:

john:

i told you b4

Tina:

sorry to keep your waiting for a long time

john:

its all on greek language!

john:

and the only i need now from you its your company information ... nothing more ....

Tina:

yeah , i know ~

john:

can i have this informations?

Tina:

so now i just wonder you could send copy to comfirm the name ?ok

Tina:

would you like to do me a favor?

john:

because you dont write nothnig on your website!

john:

sorry i dont make favors after 3 hours for a serial number

john:

its 6 am

john:

3 hours for a serial number!

Tina:

Tina:

i just sorry to keep you wait for a long time

john:

anyway i will find and fill all the informations from your domain name who is ...

Tina:

john:

Registrar: HICHINA WEB SOLUTIONS (HONG KONG) LIMITED

Whois Server: grs.hichina.com

Referral URL: http://whois.hichina.com

Expiration Date: 2012-01-22

Creation Date: 2006-01-22

Last Update Date: 2007-01-09

Name Servers:

dns10.hichina.com

dns9.hichina.com

Tina:

yup ?

Tina:

friend .there ?/

john:

reporting

Ioannis

Samos

Greece