Complaint Review: Hidy Honda - Dayton Ohio

1.  RE: Hidy Service.
 
I have been in contact with many customers who are very satisfied with the service they receive at the Hidy stores.  So my experience tells me this rip-off report is the exception and not the rule.

2. RE: Joe Hidy

Joe Hidy's responses on all of these Rip-Off reports speak for themself.   Just read the online responses and that sums up the attitude of Joe Hidy. 

I understand responding to Rip-Off reports to protect your company.  But getting caught up in the childish dialogue?  Getting snippy on the internet?  Say it aint so Joe.  Sadly it is. 

How do I sum up Joes responses on this site (which seem to reflect the Joe I know)?  Seems like Joe gets caught up in personal vendetta's and is a wee bit vindictive.  Mix that with money and a law degree and it can turn into a narcissistic rage.

My opinion.  My experience

When the salesman saw my quote, he laughed and said, "you better go down there and buy it before they change their mind!" As he turned and rudely walked away from me, I asked about Dave Hidy's ad that brought me in to their dealership that says hell beat any other dealers' prices by $300-$800. The salesman laughed, again, as if I had just told a joke and said, "that's a goal...not a promise!" His condescending attitude made me furious!

The next day, I visited the Fairfield, Ohio dealership and bought my new Honda CR-V EX-L (AWD) for $2,619 less than Hidy wanted for it. There were no games, the CR-V was ready when promised, and I have been delighted with it. The superior service Ive been receiving there ever since is also notable. Although not as convenient as Hidy Honda would have been, I saved over $2,600 on the deal! Besides, I always get a free shuttle ride to and from Jungle Jim's for some really fun shopping whenever I need service. After reading all of Hidy's bad service reviews on line, I'm glad their salesman pushed me out the door that day!

If you're looking for a car, you would be best off forgetting about buying it at Hidy Honda unless price doesn't matter to you. From what I see online, the service sucks, too. I promise that I'll never return to Hidy Honda for anything and that's not a goal!

I tried to buy a 2009 CR-V EX-L from Hidy Honda and discovered that if you don't want to pay full, list price for a vehicle, they don't want to talk to you! I guess they're trying to pad their profit margins since they added the new Ford, Hyundai, and Acura dealerships!

I went to Hidy Honda ready to buy. The weird thing was that I had to wait for almost 20-minutes before anyone greeted me even though I could see no other customers in the showroom. A group of salesmen were gathered in a far corner of the showroom, with noses pressed against a window, gawking and making lewd comments about a provocatively dressed woman out in the car lot. Great customer service, huh?

When a salesman finally approached me, I took him out to the vehicle I was interested in buying. While we were on a test drive, I wanted to talk about price. The 2009 CR-V EX-L (AWD) I wanted was priced at $27,245 and I was hoping they would sell it to me for at least $1,000 less because I didn't have a car to trade. He refused to talk price until I brought him an internet quote showing a lower price somewhere else. Eager to buy I continued pushing my offer, but he pushed me out of the door assuring me he'd beat any other Honda dealer price I found by $300-$800. He told me his boss would reprimand him if he went into his office with my offer.

After checking the other local area Honda dealers, I searched the net and found the identical vehicle at a competing Fairfield, Ohio dealership for $2,619 less than Hidy was asking. That's right! A discounted price over 2-1/2 times less than I asked from Hidy! I returned to Hidy Honda the next day with my quote in eager anticipation of getting at least $300 more off.

When the salesman saw my quote, he laughed and said, "you better go down there and buy it before they change their mind!" As he turned and rudely walked away from me, I asked about Dave Hidy's ad that brought me in to their dealership that says hell beat any other dealers' prices by $300-$800. The salesman laughed, again, as if I had just told a joke and said, "that's a goal...not a promise!" His condescending attitude made me furious!

The next day, I visited the Fairfield, Ohio dealership and bought my new Honda CR-V EX-L (AWD) for $2,619 less than Hidy wanted for it. There were no games, the CR-V was ready when promised, and I have been delighted with it. The superior service Ive been receiving there ever since is also notable. Although not as convenient as Hidy Honda would have been, I saved over $2,600 on the deal! Besides, I always get a free shuttle ride to and from Jungle Jim's for some really fun shopping whenever I need service. After reading all of Hidy's bad service reviews on line, I'm glad their salesman pushed me out the door that day!

If you're looking for a car, you would be best off forgetting about buying it at Hidy Honda unless price doesn't matter to you. From what I see online, the service sucks, too. I promise that I'll never return to Hidy Honda for anything and that's not a goal!

I'm surprised to see Hidy on here.  I've bought 2 Hondas from them and had my cars serviced by them for years.  I've never had any of this bad stuff happen.  I shopped the other Honda dealers in town and Hidy beat the best price.  Everything was good.  Serivce has always been good.  It looks like the complainers here aren't customers but ex employees, but I had to say I have always had good experiences with Hidy Honda.

Actions speak louder than words Joe. Your actions certainly exhibit bipolar tendencies but I suspect your primary illness is really Conduct Disorder. That is the one where you lie and steal from people Joe. You continually cheat your customers and employees alike! Just look at the wax job you gave poor Gary Sheaffer and Jason Sutton. Dont you know that if you cant keep employees happy you will never satisfy customers? 

I never owned my own business and I am not the one who is the horse or any part of it. However it will not be long before my own dealership becomes a reality after putting in the time learning what not to do in business from bandits like you. I would suggest you investigate the definitions of Price Fixing, Theft, and Lying in Trade and the potential ramifications of those practices. 

Your artificially inflated customer satisfaction index is a piece of work in itself. How do you think those reports would really look if potentially dissatisfied customer phone numbers were not purposefully deleted from their files? You know fully well that the car manufacturers use those home numbers to conduct their satisfaction surveys. You purposefully misrepresent your dealership to consumers by allowing omission of information so the manufacturers will not get the whole story!

The dealership I now work for often sells the same vehicles you do for thousands of dollars less than your so called best price. Our customers also actually receive all of the services they pay for. We never hide customer data to make our company look good either. In a retail world we are not perfect but take care of our customers until they are satisfied. We are not featured in Ripoff Report and a little drive will save your customers a lot of hassle and money! 

I did not fit in at Hidy Motors simply because I chose not to hang out with crooks.

Thank you for your response, Mr. Smith. It sure is interesting that you state I suffer from a bi-polar illness in one post and then state that we never met in another. Are you sure it's me with the mental illness? It is also great to hear a guy who has failed at owning his own business - as you have - wax poetic about how a business should be run. The personal attacks are grossly unprofessional and tell much about you. I would suggest you investigate the definition of slander and the potential ramifications of defamation. Hidy Honda's service department customer satisfaction score, as of the end of July 2009, is 95.1 MTD (district average is 91.2) and 92.5 3-month rolling average (district is 91.4), which puts us at #2 in the district. Despite what you say, Hidy Honda is the best Honda service department in the area. We work hard to make our customers happy. We are not perfect, but we do our best and we are proud of the job we do. That's probably why you did not fit in here.

Jeesh, Joe Hidy! Are you living in a bubble? The majority of the Hidy Motors reviews in Google Maps, Insider Pages, Edmunds, Scam Club, and Rip-off Report substantiate that your dealerships are not good places to buy cars or even get one fixed. How can you say that your customer satisfaction ratings are so excellent when Chris Noland showed me they were the worst in the district? You try to act so concerned about your customers or that you have no recollection of the disputes in this forum. How could you remember anything after reporting that your service department fixes over 80 cars a day? You were so disconnected from your business that we never even met. You never took the time to ever meet any of your customers either. Having never met you I can only assume you are the bald guy in the Dayton Business Journal picture where Dave Hidy's fingers are being reflected in the shiny top of your head: http://assets.bizjournals.com/story_image/124176-0-0-2.jpg Remaining anonymous in this forum makes it possible for the truth about your dealerships to be known without fear of retaliation. What am I supposed to tell you who I am so your henchman Don Arnett can slash my tires while he's out stalking his ex-girlfriend? So you can drag me through court to make me spend thousands defending myself? If you were as respectable as you think you are, why do you think so many of your past customers are now doing business with your competitors? The majority of unhappy customers will not take the time to complain in a forum like this. Most people are only concerned about themselves or are too embarrassed to admit that they got fleeced at Hidy Motors. For every complaint in this forum there are hundreds and hundreds of other folks that are just as pissed who chose not take the time to write. Your success as you keep referring to is obviously based upon P. T. Barnum's business model where a sucker is born every minute. This is the secret to your success and how it is possible for you to rip off so many of your customers and your lower level employees too. Not only is it possible to get better service at other dealerships you can get a better price on any new or used car too. You can save thousands of dollars buying a car anywhere else. Your ads state that your goal is to beat the other guys by $300 to $800. When you are called out on it your salesmen jokingly admit it is only a goal and laugh about it. You don't think that pisses off prospective car buyers? Don't become a sucker to get licked by Joe Hidy. There are many more other car dealers who will treat you much better when you buy a car or when you need it fixed.

The assertions in this thread are absurd. Our customer satisfaction scores are excellent. If we engaged in the type of conduct alleged here, we would be out of business. It simply would not make good business sense, nor would it be ethical or legal, to charge people for work but not perform the work. As the owner of the company, I would not stand for it at all. That would be the worst business model possible. Do mistakes get made? Sure. That's life. The world is not a perfect place. But there is no intent on the part of management or technicians to rip people off. If I have an employee who is "pretending" to work and really not performing the services assigned, I would terminate that employee immediately. Mr. Smith, allegedly an ex-employee of mine, sure does seem to have a lot to say. It is difficult to take people seriously when they communicate anonymously. His business-related allegations are over-the-top and false, and merely demonstrate that he was not happy working here. I will decline to respond to his personal attacks. Again, I do not recall the incident that was originally reported at the start of this thread - and I would remember it if it had happened.

It is just like Joe Hidy to have no recollectionhis statement reminds me of the Oliver North hearing testimony regarding the Iran-Contra affair I was a service advisor at Hidy Motors in May of this year and now work at a competing dealership that will remain nameless. I got tired of catching my team mechanics charging my customers for work they did not do. Whenever I reported these atrocities to Chris Noland, my supervisor, he would always promise to look into the problems but he never did. The same rip-offs kept happening over and over again with full upper management approval. The people who came in for regular services they paid in advance for got screwed the worst. A sinful number of cars brought in for these coupon services did not even get their oil changed. There were multiple daily customer complaints especially when customers checked their cars before leaving and found the work they paid for did not get done. It was very distracting working there with Chris Noland arguing with customers who complained about something while other customers were checking their cars in for service. Joe Hidy is a manipulative, deceitful and vindictive person who has the use of his daddy's money and has a degree in law. He seems to suffer a bi-polar illness and his idea of doing business is reflected all the way down through the Hidy organization. He is a person that you want to avoid. Hidy Motors stays busy because some people want to believe that all dealers are experts. Because Hidy Motors is close to an air force base that produces a steady stream of unsuspecting victims to prey upon it is always busy. Little do they know that the place is a bad dream. Steer clear of Hidy Honda, Ford and Hyundai or you may find yourself in a collision with corruption.

Sometimes technicians miss things". You know like: spark plugs, brake fluid, transmission fluid, generator belt, filters and front brakes. The hard to believe part is the OP takes it to another dealer and they find that none of these parts HAVE been replaced yet the OP was charged for these parts and service. That's right, blame the tech.

George, If you check I am sure there is a free legal help in Dayton. Check with the local Bar Association.

George, If you check I am sure there is a free legal help in Dayton. Check with the local Bar Association.

George, If you check I am sure there is a free legal help in Dayton. Check with the local Bar Association.

George, If you check I am sure there is a free legal help in Dayton. Check with the local Bar Association.

I have given this matter much thought and cannot remember anything about it. I do not recall anything like this happening. As a general matter, I do not threaten people. I will, however, fire back when fired upon. I do not recall dealing with an upset customer named George in March or at any other time. I do have a "weird voice," which is the result of a childhood illness/surgery and a handicap I will live the rest of my life with. So thanks, George, for cruelly attempting to make this a personal matter. I don't know who you are or if you were ever even in my dealership. We do not rip people off. We have been in business for over 32 years and have excellent customer satisfaction ratings. Of the 25,000+ cars we service per year, I would say we get maybe 3 customers who allege that we did not do the work we were engaged and paid to do. Sometimes technicians miss things (as all people do) - it happens, albeit rarely. When it does happen we make it right. But I do not remember anything about George or his claim.