- Report: #504885
Complaint Review: HILTON HOTEL - carrollton Texas
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Author Not Confirmed
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HILTON HOTEL
2050 chennault drive carrollton, 75006 Texas, United States of America
Phone:
800hiltons
Web:
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HILTON HOTEL HILTON HOTEL AUTUMN01 Special carrollton , Texas
I booked a 4 night stay at the Hilton in Reykjavik , Iceland .
I was told by US operator that if I paid for 3 nights I would get the 4th for free, I asked for an email confirmation of that offer but was told that all I had to do was mention the AUTUMN01 code upon arrival in Iceland and the Hilton hotel there would deduct one night from the bill.
I trusted Hilton , since I am a Hilton Hhonors member and never had any problems.
When I checked in at Hilton KEF or Reykjavik I was told that I had to pay for all 4 nights since they did not know anything about the AUTUMN01 rate of , " Pay for 3 and get one free "
I complained to the GM Mr Harolldsson but he was trying to tell me that the 3 nights had been spread out over 4 , so it looked like I paid for 4 nights but actually only paid for 3 nights . MAKES SENSE ?? not to me . I was pissed and I was lucky that I had sent an email to Hilton Hhonors to inquire about hotel parking facilities and I included a price quote for my 3 nights . It came a few days late , but I have it and I am now paying $433 instead of $ 600. Yes the Hilton tried to ripp me off , for the amount of $ 167 .
Beware of " FREE NIGHTS " get everything in writing before confirming , they will scam you just to get your money. Also the operator stated that GYM AND SAUNA was available for free , sounded great right ?? IT WAS NOT FREE , it was $ 36 , THIRTYSIX DOLLARS pr day . Nice try Hilton , but I learned my lesson and hope you will too.
GET EVERYTHING IN WRITING BEFORE CONFIRMING OR PAYING
EL VIKINGO
2 Updates & Rebuttals
EL VIKINGO
north miami,Florida,
USA
HILTON HOTEL AUTUMN SPECIAL
#2Author of original report
Wed, November 04, 2009
AFTER A LOT OF GOING BACK AND FORTH BETWEEN HILTON HOTEL CUSTOMER SERVICE DEPARTMENT AND SENDING LETTERS TO THE TEXAS STATE ATTORNEY AND THE BBB OF DALLAS I FINALLY GOT A RESOLUTION TO THE COMPLAINT.
MR RIDER , SUPERVISOR OF CUSTOMER SERVICE OF THE HILTON HOTEL , OFFERED ME A 1 NIGHT REFUND AND 3 NIGHTS IN CERTIFICATES TO STAY IN ANY HILTON , ANYTIME INCLUDING TAX . I AM HAPPY . IT PAYS TO LET THE AGENCIES OVERSEEING LOCAL BUSINESSES KNOW WHEN YOU HAVE AN OBVIOUS VIOLATION .
EL VIKINGO
Inspector
Tobyhanna,Pennsylvania,
USA
Even in writing, it means nothing
#3General Comment
Tue, October 06, 2009
If it's printed off the internet, they just say the internet is wrong. This happened to me at another hotel. When I brought in the confirmation printed out from the web site, they told me the site is wrong.
