- Report: #563583
Complaint Review: Hit Web Design - Provo Utah
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Hit Web Design
Provo, Utah, United States of America
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Hit Web Design Heritage Web Solutions Deceitful Sales Practices, Ghost Customer Service, Incompetent Technical Support Provo, Utah
My experience with HIT Web Design (Heritage Web Solutions) was and continues to be a complete nightmare. Every man I talk to sounds the same as the last. When I spoke to the salesperson, he overpromised what they could do. I was looking for a very simple website and explained in great detail what I needed. One year later, they not only did NOT deliver a website, but jump through hoops trying to explain why they failed. No one was accountable for anything and they blamed me for "breaking" the site. I am in the process of speaking with other people who have experienced the same thing. Please email me at (((redacted))). I am going to let everyone I know of the experience I had. When they respond back on here to say they would love to work with me and that customer service is their number one concern, it is a lie.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
chalkboardbandit
OklahomaCity,Oklahoma,
United States of America
Right!
#2Consumer Comment
Fri, February 19, 2010
I the TOS agreement there is an area that says Hit has the right to end service for no reason at all & at anytime, charge for compensation due from hard work done! Vertually, you don't have to do anything if you don't want. HWS can take money, play with a couple of TEMPLETS, cause customers to panic, get into a dispute, drop and keep money & that is that. YES, YOU DO USE TEMPLATES!!!
In another part of your TOS, Electronic Delivery Policy'. Well, MY account manager failed to contact me the last 49 days of dealing with you. Infact, the account manager never contacted me again. You need to watch those Venue Services! You just never know what you're going to get!
There is more where that came from.
Report Attachments
Hit management
Provo,Utah,
U.S.A.
Working With customers
#3UPDATE Employee
Fri, February 05, 2010
Although the cusotmer above believes it is a lie when I state that I am willing to work with you, I assure anyone reading this that I am happy to continue to work with any customer who is willing to work with me.
It is in our best interest to work with customers. In most cases we go above and beyond what is fair to the company to satisfy a displeased customer.
If you have a specific concern, please contact me directly at CEO or QCA @hitwebdesign.com
Warmest Regards, Quality Control Administrator
