- Report: #340025
Complaint Review: HMS Plumbing - Woodbridge Virginia
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HMS Plumbing
http://www.hmsplumbing.com/ Woodbridge, Virginia, U.S.A.
Phone:
703-583-8205
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HMS Plumbing Owner Horrible Owner, flooded our condo, then cussed us out and hung up! Woodbridge Virginia
After HMS plumbers left a valve open that flooded our condo and the one below, they were extremely rude when we tried to call and get it resolved. We recieved a letter telling us that we or the tennant had made the mistake and then when we finally got the owner to call us back, he acused my fiance of being a racist simply because he starting describing which plumbers were there by their ethnicity! He then went on to curse and scream then hang up on my fiance! The owner said "You know what I will do for you? Not a mother f*&$%ing thing" He said that if we could lie about what happened in the condo then he would lie if we tried to complain about him to anyone and call us racist! (all my boyfriend started to say before getting cutt off by him was "The one plumber was a white guy...") The owner completely flipped out. My fiance was not at all being racist but trying to give him an idea of which of the plumbers he was speaking of. I find if very hard to believe there is really a "Lauren" that had a good experience with this company. My thoughts are that she is either employed by HMS or she doesnt mind being taken by a horridly run company. The owner could have just talked to us differently and it would have made all the difference in the world. Be Warned!
Kristen
Bristow, Virginia
U.S.A.
Kristen
Bristow, Virginia
U.S.A.
1 Updates & Rebuttals
Hms Plumbing
Woodbridge,Virginia,
U.S.A.
Once a liar, always a liar..fiance be warned!
#2UPDATE Employee
Fri, June 27, 2008
Unfortunately the individual filing this "rip off" report was not at the location where work was performed, nor did she ever speak with anyone from our company. She had no dealings with us, except to "bash" us! We were asked by the landlord to furnish and install a new tub/shower valve in his condo unit. He requested that we come to do the work when his building had previously planned to have the building water turned "off", as posted from 9:00am - 4:00pm. We arrived just after 9:30am (to allow the water to drain out of the pipes - and not charge him for time waiting around). We completed our work at 11:10am, installing the 3 handle valve per manufactures instructions in the "off" position. He signed our ticket and we left the home; the tenant and landlord were still there. The next day, the landlord called and said we left the tub on and it overflowed and flooded his unit and the unit below. We returned promptly to check the 3 handle valve and the drain. We ran the water for 10 minutes, and found the drain was working properly and not stopped up. The tub drain and overflow were working, so it was impossible for the tub to overflow and flood the condos! The plumbers found all fittings behind the wall were not leaking, the valve was working properly. Juan, the plumber, found a note on the counter left by the unit owner below, that stated that he found the sink was splashing over the rim, due to high pressure. We did not work on the sink and had no reason to open the faucet. The landlord purposely mislead us to believe that the tub was the cause of the flooding. In total, I spoke with the landlord 5 times, each time respectfully and courteously. He kept insisting that we should pay for all damages, and demanded to speak to the owner. The owner returned his call and listened to the landlord, correcting his demeaning tone regarding the ethnicity. As the owner, again explained our position, the landlord interrupted several times and then threatened that if we did not pay for everything, he would report us to the papers, post on the internet, and call the BBB. The landlord was demanding for us to pay for something we did not do...we did not turn on the sink faucet...we did not cause flooding!!
