Samantha
Appleton,#2UPDATE Employee
Thu, July 19, 2007
That co-manager was wrong, without the white recpiet he should have given you instore credit, I just hope from my other rebuttal you understand a little better as to why it was at half off and not the full price.
Samantha
Appleton,#3UPDATE Employee
Thu, July 19, 2007
That co-manager was wrong, without the white recpiet he should have given you instore credit, I just hope from my other rebuttal you understand a little better as to why it was at half off and not the full price.
Samantha
Appleton,#4UPDATE Employee
Thu, July 19, 2007
That co-manager was wrong, without the white recpiet he should have given you instore credit, I just hope from my other rebuttal you understand a little better as to why it was at half off and not the full price.
Samantha
Appleton,#5UPDATE Employee
Thu, July 19, 2007
That co-manager was wrong, without the white recpiet he should have given you instore credit, I just hope from my other rebuttal you understand a little better as to why it was at half off and not the full price.
Samantha
Appleton,#6UPDATE Employee
Thu, July 19, 2007
I am sorry for the way you were treated at the Hooby Lobby Store in IL. The return policy is stated on the back of the reciept though. Usually if you don't have your orginally receipt, if the item has been on sale with in the last 4 weeks you get the sale price, because the store doesn't know if you paid full price or not and the reason the credit slip doesn't work is they don't know if it's from that purchase or a different one. Also, without the originally reciept if the returned amount was over $10 you will get instore credit, under you will recieve cash back. Once again I am truly sorry for the way you were treated when you tried to return someting, I hope you don't hold it against the company. But some tips for you next time you chose to return something (if there is a next time): Returns must be done within 60 days, ALWAYS hold on to the orginal reciept for easier returning (as you found out), you must wait 10 days if you wrote a check otherwise if it's over $10 you'll get in store credit (just need to make sure the check clears, no other reason) if you wait the 10 days you'll get cash back, instructional books are not returnable, if it's a seasonal item like christmas, no receipt you get the current price for example, you bought something at $19.99 full price if you return it after christmas without a receipt, if christmas is at 66% off, you'll get $6.80 instead of $19.99. Please of you have any questions feel free to ask.