- Report: #462273
Complaint Review: Holiday Inn Express - Goodmark Lodging - Columbus Texas
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Holiday Inn Express - Goodmark Lodging
4321 Interstate 10 Columbus, 78934 Texas, U.S.A.
Phone:
979-733-9300
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Holiday Inn Express - Goodmark Lodging Advance Purchase Non Refundable Columbus Texas
This appears to be a recurring complaint.
My wife booked a room at the Holday Inn Express in Columbus, TX, as I was participating in a charity bike ride from Houston to Austin, and we did not want to camp on the Saturday night stayover near Columbus.
Upon reviewing the confirmation email the next day, we discovered that we had inadvertantly booked on the wrong weekend. My wife called the hotel, and the manager, Melinda Duque, refused to refund our money. We have since made all of the calls to customer service and they have flatly refused refunds as well. I did manage to get the Senior Vice President of Brand Management's contact information, but to date he has not responded to my repeated attempts to contact him.
I am well aware of the policy and I fully understand it, as multiple so called customer service talking heads have explained it ad nauseum. My issue is that we made a simple mistake, a rare one at that. I can't think of one other time where I was not able to show up for a hotel reservation, and certainly I haven't made the whole "wrong weekend" mistake before. All I am asking for is a little understanding or, God forbid, empathy for my situation. Instead, I got the middle finger.
Enjoy my $100 Holiday Inn, it's the last of my money you will ever see.
Jeff
Houston, Texas
U.S.A.
My wife booked a room at the Holday Inn Express in Columbus, TX, as I was participating in a charity bike ride from Houston to Austin, and we did not want to camp on the Saturday night stayover near Columbus.
Upon reviewing the confirmation email the next day, we discovered that we had inadvertantly booked on the wrong weekend. My wife called the hotel, and the manager, Melinda Duque, refused to refund our money. We have since made all of the calls to customer service and they have flatly refused refunds as well. I did manage to get the Senior Vice President of Brand Management's contact information, but to date he has not responded to my repeated attempts to contact him.
I am well aware of the policy and I fully understand it, as multiple so called customer service talking heads have explained it ad nauseum. My issue is that we made a simple mistake, a rare one at that. I can't think of one other time where I was not able to show up for a hotel reservation, and certainly I haven't made the whole "wrong weekend" mistake before. All I am asking for is a little understanding or, God forbid, empathy for my situation. Instead, I got the middle finger.
Enjoy my $100 Holiday Inn, it's the last of my money you will ever see.
Jeff
Houston, Texas
U.S.A.
3 Updates & Rebuttals
coast
USAIt's perfectly clear
#2Consumer Comment
Sun, December 18, 2011
"I am well aware of the policy and I fully understand it"
In your opinion policies are for everyone else. We fully understand it.
Linda
North Charleston,South Carolina,
USA
An option for you
#3Consumer Comment
Sat, December 17, 2011
Perhaps the hotel would be willing to change the date for you.
TopThrilling
United States of AmericaNot What You Want To Hear
#4Consumer Suggestion
Sat, September 10, 2011
...Maybe you should have had your ducks in a row before for made a reservation. Why should you be relesed of a policy for stupidity?
-S
