Complaint Review: Home Depot Oakbrook Terrace IL Glen Ellyn Moving and Storage Carol Stream IL QBE Insurance Company Sun Prairie WI -

Recently I had a horrific and terrible experience with Home Depot in Oakbrook Terrace IL, Glen Ellyn Moving and Storage in Carol Stream, IL (also known as GE Storage) and QBE Insurance Company in Sun Prairie, Wisconsin who is the Insurance Company for Glen Ellyn Moving and Storage in Carol Stream, IL.

I bought a new fridge from Home Depot and paid to have the old one hauled away.  Glen Ellyn Moving and Storage did not haul it away and not only did they not haul it away, they broke it in the process of moving the old one out of the way in order to put the new fridge I bought into the space in the kitchen.  While  doing that they severed a wire and almost started a fire, sparks were flying all over the kitchen.  During this whole process I had my daughter with me the whole time as a witness and we couldn't believe it, both of our mouths were hanging open that they literally broke my old fridge and almost started a fire.  In fact I was screaming when the sparks were flying.

To make matters worse, when the guy was pulling out my old fridge (that still worked by the way until he completely broke it and killed any opportunity of re-selling it) he kept pulling on it even though it was like 4th of July in my kitchen with the sparks flying and all, and he knocked into a cabinet up above the old fridge and broke a long treasured hand painted bowl I've had for years which was part of a priceless set I had that I can never replace so now that is gone forever because of them.  

Meanwhile, while I was trying to clean up the years old, beloved china that they broke which was now in 100 pieces, they pretty much told me "hurry up, we have people after you", I cut my finger while trying to hurry up and clean up the pieces they broke so that they could install the new fridge since they had to get going and "had people after me"!  The insurance company asked me did I have to go to the hospital?! 

 No, but I still cut my finger because of them, ouch! and there was blood everywhere so that's got to account for something.  That never would have happened if they hadn't been so negligent and broke my stuff!  Who wants their finger all cut up?  or their stuff broken?  So now I have blood and sparks flying in the kitchen.  That in and of itself is pretty horrific.

Glen Ellyn Moving and Storage  told me they couldn't haul the old fridge away but in the meantime, they killed a working fridge by moving the old one out of the way to install the new one and therefore  absolutely 100% killed any opportunity of me being able to sell it to a friend of mine who needed a fridge and really liked mine and would have bought it for $500!  You are not allowed to go into someone's house and start breaking their things wouldn't you agree?  

Nothing was really wrong with the old fridge, it worked, I just wanted to replace it and my friend wanted to buy it.  Then because they wouldn't take it and noone could buy it because they broke it, I had to pay $150 to a handy man to haul it away because at that point they rendered it useless!  They had broken it completely!  No one else could come and buy it because who would want a broken fridge at that point since they broke my old one and completely shorted it out to where the wire was cut!  Glen Ellyn Moving and Storage (and the Insurance Company QBE) needs to take responsibility for their negligence wouldn't you say?

Glen Ellyn Moving and Storage caused me emotional distress too because they came in, said they couldn't do this or that, told me they'd have to bring the new fridge through my dining room (what? and act like 2 bulls in a china shop breaking even more things as they went?) (good thing I convinced them to come in through the back door) and all the while they were swearing, saying "Jesus Christ" and acting all un-professional and that was before they told me that they had more people that they had to deliver to after me and to "hurry up."

I am waiting to see what will happen with the claim.  This better all end up to my satisfaction.  If it does I will let you know.  If not, I would say NOT to do business with Home Depot in Oakbrook Terrace,IL, Glen Ellyn Moving and Storage (also known as GE Storage) in Carol Stream, IL and QBE Insurance Company (which is the  insurance company for Glen Ellyn Moving and Storage) from Sun Prairie, Wisconsin!