- Report: #43828
Complaint Review: Home Depot - Concord California
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Home Depot
Concord, CA Concord, California, U.S.A.
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Home Depot spits in the face of customers Concord California
My Home Depot experience is similar to experiences of customers in almost all the Home Depots across the country. I am not alone.
Home Depot hires local contractors who were unsuccessful, for one reason or another, in their own businesses. So what do you expect from them? These people have very little to offer in terms of customer relations skills and simply don't care about helping customers.
I have written a letter to their corporate HQ about this matter, and although they responded to me, the situation at the store remains the same. Problems such as: employees walking right past you without asking if you need help, employees keeping their eyes to the floor in fear of making eye contact with you, groups of employees standing around chatting while customers are eagerly seeking help, employees telling you that they'll be with you in a minute and they never return to help you, items frequently out of stock, discontinued items being displayed as stocked items, hazardous placement of inventory (my daughter nearly had her eye poked out by some wire that was sticking out), etc.
If you want my suggestion, go to Lowes. My experience at Lowes is substantially different. Lowes has employees that are eager to help and the shelves are always well stocked and organized. Sure they might have a problem every once and a while but they are far superior to Home Depot in making sure that your shopping experience is an excellent one.
Home Depot won't learn until people stop patronizing them. My suggestion is: Boycott Home Depot!!
John
Concord, California
U.S.A.
Home Depot hires local contractors who were unsuccessful, for one reason or another, in their own businesses. So what do you expect from them? These people have very little to offer in terms of customer relations skills and simply don't care about helping customers.
I have written a letter to their corporate HQ about this matter, and although they responded to me, the situation at the store remains the same. Problems such as: employees walking right past you without asking if you need help, employees keeping their eyes to the floor in fear of making eye contact with you, groups of employees standing around chatting while customers are eagerly seeking help, employees telling you that they'll be with you in a minute and they never return to help you, items frequently out of stock, discontinued items being displayed as stocked items, hazardous placement of inventory (my daughter nearly had her eye poked out by some wire that was sticking out), etc.
If you want my suggestion, go to Lowes. My experience at Lowes is substantially different. Lowes has employees that are eager to help and the shelves are always well stocked and organized. Sure they might have a problem every once and a while but they are far superior to Home Depot in making sure that your shopping experience is an excellent one.
Home Depot won't learn until people stop patronizing them. My suggestion is: Boycott Home Depot!!
John
Concord, California
U.S.A.
