- Report: #1436300
Complaint Review: Homeaway - Fort Lauderdale Florida
Reported By:
Kathleen -
Langhorne, Pennsylvania, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Homeaway
Ocean Manor Condo 4040 Galt Ocean Dr Fort Lauderdale, 33308 Florida, United States
Web:
VRBO.COM. HOMEAWAY.COM. Tom and Debbie vrbo property #3919990
Categories:
Business Rating:
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Homeaway VRBO Not returning security deposit Fort Lauderdale Florida
I booked a vacation with Tom and Debbie via VRBO Thomas Fagan property ID #3919990. Because of an unexpected financial situation that arose in February I was forced to cancel this trip. On my agreement it stated 100% refund if cancelled by Feb 10, I cancelled Feb 7. I received a message from Mr Fagan that he had revised his cancellation policy to 90 days instead of 60.
I pointed out that this change was not revised on my agreement nor was I notified of change in policy. Mr Fagan responded that I was correct and therefore entitled to a 100% refund. That was almost 7 weeks ago. Mr Fagan has ignored all messages. I lodged a complaint with VRBO, they sent a message but basically said nothing to do with us you need to resolve dispute. Be aware of unscrupulous owners and no back up from company. Do not do business with this despicable man.
