- Report: #826054
Complaint Review: Honda of Clear Lake Sales - Webster Texas
Reported By:
Xander -
League City, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Honda of Clear Lake Sales
20233 Gulf Fwy Webster, 77598 Texas, United States of America
Phone:
281-338-6666
Web:
www.hondaofclearlake.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Honda of Clear Lake Sales, Honda Sales lied to me about my contract Webster, Texas
I recently purchased a 2011 Honda Crosstour at Clear Lake Honda. The day I purchased the car, I was very clear that I did not want GAP insurance, I declined the extended warranty, and when the contract was handed to me, I checked and stated aloud that all I want and will sign for is the car, the 1.9 % interest rate, tax title and license. When I signed the contract was taken and I was not given a copy. I was told it would be mailed. I foolishly left because I was expecting my plumber.
I waited several days and did not receive the contract. I called, visited the dealer, brought my brother to the dealer, requesting the contract each time. When my brother confronted the accounting person (Hispanic man) who filled out the contract, he told my brother that accounting closed at 4:00 and that my contract could not be printed. He said to come back the upcoming weekend (It was Wednesday, 6 days after I purchased the car). I was not available that weekend so and I told him I would not be coming. I called the sales manager, and multiple other managers and was referred back to this accounting person. (I am only listing their ethnicities because I cannot recall their last names nor could I read the writing of the signature of the sales person or accounting clerk.)
Finally after 2 weeks I received my contract. I immediately saw that GAP insurance, extended warranty, disability insurance, and life insurance were adding jacking the contract price up from about 35k to 43k. I called and the internet sales manager, a Vietnamese man, became angry and even made fun of me saying "are you saying we changed the contract after you signed it", very sarcastically in a mocking fashion.
The floor sales person, Patrick (African American man), who sold me the car, had told me I could not decline the extended warranty and that I would have a 30 day trial period. Of course this was not true. Patrick also told me that tax, title and license cost 2295.00, which also was not true. That amount was what the disability and life ins cost. Another lie.
I began cancelling the contracts by calling the disability insurance and life ins company, and calling the GAP company and extended warranty company. I was charged a prorated amount for the first month!
At this point I am in a 62 month contract. I am so angry I am debating buying another car and letting that one be repossessed. It is a 29k car with 'crap' added to it prior to my purchasing it, to up the price to 33k. But I ended up paying about 39k and still cannot figure out where else I was overcharged.
I am guessing that the contract was withheld so that the commission for the jerk sales person and jerk accountanting clerk would come in prior to my contesting. I have called and emailed and filed an official complaint with Honda. They could not care less. Nothing has ever been done, no apology, and I am now paying on a car that was incredibally overpriced, just a few weeks before the 2012 models were to be shipped.
The other scam was that I would get free lifetime oil change for which the salesperson Patrick, tried to charge me 150 dollars. When I tried to take the car in for an overdue oil change at 4500 miles I was told to wait till around 6 or 7000 miles. I will be taking the care elsewhere for an oil change sooner than the recommended 6 or 7000 miles.
Just want people out there to know that this place rips people off. I have told all of my friends and family what has happened. To make matters worse, I ordered door protectors and Patrick sold me the wrong ones. When I went to pay, the service dept said they were for free. Being the foolishly honest person I am, I told them I owed them for the part and paid what I owed.
Watch out for Honda of Clear Lake, especially you single ladies out there.
I waited several days and did not receive the contract. I called, visited the dealer, brought my brother to the dealer, requesting the contract each time. When my brother confronted the accounting person (Hispanic man) who filled out the contract, he told my brother that accounting closed at 4:00 and that my contract could not be printed. He said to come back the upcoming weekend (It was Wednesday, 6 days after I purchased the car). I was not available that weekend so and I told him I would not be coming. I called the sales manager, and multiple other managers and was referred back to this accounting person. (I am only listing their ethnicities because I cannot recall their last names nor could I read the writing of the signature of the sales person or accounting clerk.)
Finally after 2 weeks I received my contract. I immediately saw that GAP insurance, extended warranty, disability insurance, and life insurance were adding jacking the contract price up from about 35k to 43k. I called and the internet sales manager, a Vietnamese man, became angry and even made fun of me saying "are you saying we changed the contract after you signed it", very sarcastically in a mocking fashion.
The floor sales person, Patrick (African American man), who sold me the car, had told me I could not decline the extended warranty and that I would have a 30 day trial period. Of course this was not true. Patrick also told me that tax, title and license cost 2295.00, which also was not true. That amount was what the disability and life ins cost. Another lie.
I began cancelling the contracts by calling the disability insurance and life ins company, and calling the GAP company and extended warranty company. I was charged a prorated amount for the first month!
At this point I am in a 62 month contract. I am so angry I am debating buying another car and letting that one be repossessed. It is a 29k car with 'crap' added to it prior to my purchasing it, to up the price to 33k. But I ended up paying about 39k and still cannot figure out where else I was overcharged.
I am guessing that the contract was withheld so that the commission for the jerk sales person and jerk accountanting clerk would come in prior to my contesting. I have called and emailed and filed an official complaint with Honda. They could not care less. Nothing has ever been done, no apology, and I am now paying on a car that was incredibally overpriced, just a few weeks before the 2012 models were to be shipped.
The other scam was that I would get free lifetime oil change for which the salesperson Patrick, tried to charge me 150 dollars. When I tried to take the car in for an overdue oil change at 4500 miles I was told to wait till around 6 or 7000 miles. I will be taking the care elsewhere for an oil change sooner than the recommended 6 or 7000 miles.
Just want people out there to know that this place rips people off. I have told all of my friends and family what has happened. To make matters worse, I ordered door protectors and Patrick sold me the wrong ones. When I went to pay, the service dept said they were for free. Being the foolishly honest person I am, I told them I owed them for the part and paid what I owed.
Watch out for Honda of Clear Lake, especially you single ladies out there.
4 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
U.S.A.
I agree
#2Consumer Comment
Sat, March 10, 2012
You said: Customer ignorance or innocence should not be used as an excuse to rip people off.
This is absolutely true, however, the fact is that the majority of car dealers are sleazy outfits who take advantage of people whenever they can. Unfortunately you have to really do your homework, be aware of as many of their tricks as you can and actually EXPECT that you will be treated poorly. Even with all due diligence you can be blindsided with a new trick.
Most of us have been ripped off to some degree by a car dealer at some point in our lives and that's where most suggestions come from.
We have actually found an honest and straightforward car dealer (they do exist). They are consistent, do not play tricks with contracts or any of the other sleazy techniques. They get all our business and we recommend them to other people.
I have actually talked to car salesmen who have been disgusted with the techniques they were required to use. They needed a job and didn't stay in the industry any longer than they had to. They are VERY good sources of information.
coast
USAquestion
#3Consumer Comment
Sat, March 10, 2012
"I visited them in a few days when it did not arrive and demanded it, along with my brother."
Did they eventually return your brother?
Xander
League City,Texas,
United States of America
Customer Blunders?
#4Author of original report
Sat, March 10, 2012
In a good faith business deal, customers are not expected to be educated in all the ways they can be cheated by a car dealer. Yes I did request my contract and was told it would be mailed to me. I visited them in a few days when it did not arrive and demanded it, along with my brother. I was then told the accounting dept closed at 4:00 so they could not give me a copy of my contract. I have spoken to someone else there, who told me that a copy of my contract could have been given to me at 4:00 not requiring the accounting dept to be open, however, it was also stated that the accounting dept does NOT close at 4:00. So there never has been a consistent statement told to me at Clear Lake Honda.
Had the car I traded in not been incapacitated, I would have walked out at the sale when a contract was not given to me at that time.
Customer ignorance or innocence should not be used as an excuse to rip people off.
And as for the 1.9 % interest that I would no longer be eligibile for? Were I to allow my car to be repossessed, I surely would not be shopping at Clear Lake Honda. Perhaps I will buy a second car from Toyota for a 0.9% interest rate and use my Honda as a trade-in.
Thanks for the warning!
coast
USAcomments
#5Consumer Comment
Sat, January 21, 2012
"When I signed the contract was taken and I was not given a copy."
Did you request or insist on receiving a copy? That was a major blunder on your part.
"Patrick (African American man), who sold me the car, had told me I could not decline the extended warranty"
That is illegal. If you had requested that statement in writing he would have withdrawn the demand.
"I am debating buying another car and letting that one be repossessed"
Not if you want to continue to qualify for a loan at 1.9%. (Excellent credit is nice, huh?)
"The other scam was that I would get free lifetime oil change"
Is that documented?
Good luck.
