Complaint Review: Honda of Clear Lake Sales - Webster Texas

I recently purchased a 2011 Honda Crosstour at Clear Lake Honda.  The day I purchased the car, I was very clear that I did not want GAP insurance, I declined the extended warranty, and when the contract was handed to me, I checked and stated aloud that all I want and will sign for is the car, the 1.9 % interest rate, tax title and license.  When I signed the contract was taken and I was not given a copy. I was told it would be mailed.  I foolishly left because I was expecting my plumber.

I waited several days and did not receive the contract.  I called, visited the dealer, brought my brother to the dealer, requesting the contract each time.  When my brother  confronted the accounting person (Hispanic man) who filled out the contract, he told my brother that accounting closed at 4:00 and that my contract could not be printed.  He said to come back the upcoming weekend (It was Wednesday, 6 days after I purchased the car).  I was not available that weekend so and I told him I would not be coming.  I called the sales manager, and multiple other managers and was referred back to this accounting person.  (I am only listing their ethnicities because I cannot recall their last names nor could I read the writing of the signature of the sales person or accounting clerk.)

Finally after 2 weeks I received my contract.  I immediately saw that GAP insurance, extended warranty, disability insurance, and life insurance were adding jacking the contract price up from about 35k to 43k.  I called and the internet sales manager, a Vietnamese man, became angry and even made fun of me saying "are you saying we changed the contract after you signed it", very sarcastically in a mocking fashion.

The  floor sales person, Patrick (African American man), who sold me the car, had told me I could not decline the extended warranty and that I would have a 30 day trial period.  Of course this was not true.  Patrick also told me that tax, title and license cost 2295.00, which also was not true.  That amount was what the disability and life ins cost.  Another  lie.

I began cancelling the contracts by calling the disability insurance and life ins company, and calling the GAP company and extended warranty company. I was charged a prorated amount for the first month!

At this point I am in a 62 month contract.  I am so angry I am debating buying another car and letting that one be repossessed.  It is a 29k car with 'crap' added to it prior to my purchasing it, to up the price to 33k.  But I ended up paying about 39k and still cannot figure out where else I was overcharged.

I am guessing that the contract was withheld so that the commission for the jerk sales person and jerk accountanting clerk would  come in prior to my contesting.  I have called and emailed and filed an official complaint with Honda.  They could not care less.  Nothing has ever been done, no apology, and I am now paying on a car that was incredibally overpriced, just a few weeks before the 2012 models were to be shipped.

The other scam was that I  would get free lifetime oil change for which the salesperson Patrick, tried to charge me 150 dollars.  When I tried to take the car in for an overdue oil change at 4500 miles I was told to wait till around 6 or 7000 miles.  I will be taking the care elsewhere for an oil change sooner than the recommended 6 or 7000 miles. 

Just want people out there to know that this place rips people off.  I have told all of my friends and family what has happened.  To make matters worse, I ordered door protectors and Patrick sold me the wrong ones.  When I went to pay, the service dept said they were for free.  Being the foolishly honest person I am, I told them I owed them for the part and paid what I owed.

Watch out for Honda of Clear Lake, especially you single ladies out there.