- Report: #341574
Complaint Review: Hoselton Automall - East Rochester, New York
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Hoselton Automall
909 Fairport Road East Rochester,, 14445 New York, U.S.A.
Phone:
585-586-7373
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Hoselton Automall, Jeff, Scott Deceitful Warranty Practice East Rochester, New York
I went to Hoselton to buy a Jeep they had advertised. The salesman said the one I was interested in was already sold, even though there was one like it on the lot. He then interested me in a 2004 Trailblazer. It looked and felt all right, so I went through with the sale. Four days later, I picked up the vehicle and on the way home from the dealership, I noticed the tachometer was not working. I called them when I got home, but was only able to leave a message. I called again the next day to another person (service dept) and had to leave a message. Two days later, another call and another message to be left. I had to go out of town for a week. That's when the speedometer quit working (less than 1000 miles). I also started having problems with the transmission shifting into gear (less than 2000 miles). I finally got in touch with someone, and they had me bring it in for service. When I got it back, the instrument panel had been replaced, and they supposedly did some kind of upgrade on the transmission. However, I was still having the same problem with the transmission. They assured me that it was fine and that their "computer" found no problems. I bought the truck as a winter vehicle, so I hadn't driven it that much. Less than 1000 miles after they looked at it (less than 3000 total), the transmission went altogether. But because the 60-day warranty had expired, they said they were not responsible for the cost of repairing it. But they said they would give me the warranty rate of repair at $65.00/hour instead of their normal $90.00/hour rate. I KNOW DOCTORS THAT DON'T MAKE THAT MUCH, AND HOSELTON CERTAINLY ISN'T IN THE BUSINESS OF SAVING LIVES. The final bill was $2260.39. I think this is outrageous. My contention is that Hoselton knew the transmission was about to go, but realizing I didn't drive it that much, all they had to do was wait and see if it lasted another 2 weeks. If it did, the warranty would have expired and they wouldn't be responsible for the cost of fixing it, leaving me to bear the entire cost of the repair. I even offered to pay for half, at which they still said "NO."
I can tell you that I am writing emails and posting negative reviews on every website I can find for people to stay away from Hoselton Automall.
David Leonard
Scammedbuyer
middlesex, New York
U.S.A.
I can tell you that I am writing emails and posting negative reviews on every website I can find for people to stay away from Hoselton Automall.
David Leonard
Scammedbuyer
middlesex, New York
U.S.A.
1 Updates & Rebuttals
Ron Palmer
East Rochester,New York,
United States of America
Mr. David Leonard, file from 2008
#2UPDATE Employee
Tue, November 10, 2009
To Whom it may concern;
Mr. Leonard brought his 2004 Trailblazer in for service with a complaint concerning the transmission. The Service Department provided a diagnostic review and determined that there had been an internal transmission failure and would need a further "tear down" for an exact estimate for repair. During the preliminary diagnosis it was also determined that there were several steering components that needed to be replaced as well.
Mr. leonard was concerned because he had previously visited Hoselton Service Department (2/26/08) for a concern with the transmission. The repair at that time was a reprogramming of the transmission control module which was an electrical issue.
Mr. Leonard revisited the dealership after the warranty had expired stating that the transmission was bad.
After customer approval for the "tear down" it was determined that the failure was mechanical not electrical. Mr. Leonard was given the estimate for repair and stated he felt it should be a warranty issue. The facts are, the vehicle was well beyond the warranty period honored by NYS, Hoselton and the manufacturer. Second, the vehicle had been used for 4-wheeling and the off road use was direct contibutor to the repairs in question. The evidence of these actions were clear.
We offered Mr. Leonard a discount on parts and labor as a "goodwill" gesture. This action reduced the repair by approximately $700.00 less than the original estimate. Mr. Leonard then gave us written approval to complete the repair. We repaired the vehicle and contacted Mr. Leonard the vehicle was ready for pick up. When Mr. Leonard went to the cashier to pay the bill he stated that he would only pay half of the invoiced amount by check and that this "offer" expired on a certain day and time. Mr. Scott Colicchio (service manager) called Mr. Leonard to inquire as to what he meant and Mr. Leonard stated that Hoselton should pay half and if not, he was going to bring down our business like he has done before with other businesses. Mr. Colicchio advised him to pay the bill as he was charged exactly what he had signed for by invoice.
We (Hoselton) have been in business for nearly ninety years, honesty and integrity have always been in the forefront while serving the Rochester area and surrounding counties.
Customer Care Manager Hoselton Automall 909 Fairport Rd. East Rochester, N.Y. 14445
