- Report: #1444824
Complaint Review: Host Gator - Houston Texas
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Author Not Confirmed
Why?
Host Gator
5005 Mitchelldale Suite #100 Houston, 77092 Texas, United States
Phone:
(866) 964 - 2867
Web:
https://www.hostgator.com/
Categories:
Business Rating:
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Host Gator They billed me without my consent. Houston Texas
I signed up for Hostgator for two domains and a host and code guard backup in June 2017.
Upon registration, I cancelled any (yearly) automatic renewal and I do this out of a habit. In May of 2018, I got an email notifying that I'm billed for a renewal. I did cancel any renewal but their customer service deny it and they cannot refund it. The funny thing is I signed up in June and it's not even June yet. Plus the billing date was one day ahead of the current date (my local time) at that time. When I asked them about this they told me that their server is in an offshore location. Since it was charged to my credit card, I plan to dispute that charge.
The next day I got another email from Hostgator notifying me that I'm billed for CodeGuard Back up.
I remember cancelling this in my Hostgator portal but I double-checked. I shows that I cancelled it. By the way, Hostgator doesn't send you any warning or notification ahead of any renewal. I contacted the Customer Service and asked for a refund. The refund is now pending but just on Code Guard.
I would stay away from Hostgator and advise anyone to opt out of using this company. They clearly don't practice good business and clearly has an intention of ripping off people. Always make a dispute with dishonest companies like this.
