- Report: #1443776
Complaint Review: Hostwinds - Tulsa OK
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Author Confirmed
Why?
Hostwinds
9 East 4th Street, Suite #304 Tulsa, 74103 OK, United States
Phone:
888-404-1279
Web:
www.hostwinds.com
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Hostwinds Held our company email hostage to demand more money Tulsa OK Oklahoma
We purchased a business web site hosting package from Hostwinds nearly two years ago. Recently, we noticed that important business emails were not arriving at their destination.
When I contacted Hostwinds, they informed me that Hostwinds had decided to block our emails because of an "unsolicted spam" email we sent to a business partner. I explained that the email in question was not unsolicited and that the recipient had actually requested information from us. This was very clear from the body of the email and the fact that we had exchanged emails with this person before.
The tech support person told me that their software was "very sophisticated" and suggested that once they decided something was spam, the only way arround it was to pay them more money each month if I wanted to continue sending email.
I repeatedly tried to reason with the tech support person that this was very clearly not a spam email and that what he was suggesting was extortion. The tech support person responded to every comment saying it would just be easier if I paid them more money.
Hostwinds is holding my business hostage by intentionally blocking my outgoing emails until I agree to pay them a higher rate per month.
