- Report: #396917
Complaint Review: HotBookSale.com - SmartSavingsCenter.com - Boca Raton Florida
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Author Confirmed
Why?
HotBookSale.com - SmartSavingsCenter.com
HotbookSale.com Boca Raton, 33481-0365 Florida, U.S.A.
Phone:
866-566-8437
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
HotBookSale.com - SmartSavingsCenter.com Enrolled me in an expensive monthy membership program, $29.95/month, without my knowledge. Charges started showing up on my credit card. Boca Raton Florida
I order a technical book from HotBookSale in September. I didn't see the fine print (it's well hidden) stating that I was enrolling in a membership program sponsored by SmartSavingsCenter.com, apparently the owner of HotBookSale. I didn't realize this until I saw a charge of $1.00 then a subsequent charge of $29.95. These charges showed up for two months running before we caught it. I called the 800 number for SmartSavingsCenter.com and after nearly a 15-minute wait I was connected to a customer service representative. She promised to cancel my member and I did get an email later confirming that. She also said she would credit me for the two montly charges. I'll have to see if the credits show up in our next statement.
This is, in my opinion, highly unethical behavior by this merchant. The automatic sign-up is well hidden during the ordering process. I don't believe that calling this a "scam" is overstating the behavior. I urge anyone reading this to avoid HotBookSale.com and SmartSavingsCenter.com. They are both rip-offs.
Larry
Bethesda, Maryland
U.S.A.
This is, in my opinion, highly unethical behavior by this merchant. The automatic sign-up is well hidden during the ordering process. I don't believe that calling this a "scam" is overstating the behavior. I urge anyone reading this to avoid HotBookSale.com and SmartSavingsCenter.com. They are both rip-offs.
Larry
Bethesda, Maryland
U.S.A.
