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  • Report:  #793315

Complaint Review: Hotels.com - Internet

Reported By:
unhappycustomer - , New York, United States of America
Submitted:
Updated:

Hotels.com
Internet, United States of America
Phone:
Web:
www.hotels.com
Categories:
Tell us has your experience with this business or person been good? What's this?
I prepaid for 2 a night stay at luxury boutique hotel in Quebec City with hotels.com (at their rate of $573). I received a confirmation from hotels.com and requested a late check in as my flight would arrive at 11pm which was clearly indicated on the confirmation I received. However, upon showing up at the hotel,  the hotel no reservation under my name or hotels.com and they were fully booked!

Hotels.com customer service was non-existent and apparently they sold me a room in a hotel that was fully booked. The manager walked me down the street to another hotel (bait and switch) and the next morning, instead of sight seeing, I waited around to check back into the initial hotel on my confirmation after 2pm). I prepaid for a 2 night stay in a superior room. One night was a tiny room at the hotel down the street, the next night was in a tiny room, not a superior room in which I prepaid for. 

On top of that, I have about $30 in roaming fees from trying to contact this company. THey only answer to book a new reservation, not to hear problems. I will never book through a website like this again. 


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