- Report: #765601
Complaint Review: hotels.com - Internet
Reported By:
Rahul -
Willoughby Hills, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
hotels.com
Internet, United States of America
Phone:
Web:
www.hotels.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
hotels.com LIARS!!! Promised a Kindle, never gave it. Internet
I feel cheated by Hotels.com and wanted to make sure everyone knows how big liars they are.
At the time of booking a hotel for 5 nights in Denver, the agent told me that I will get an Amazon Kindle if I book this hotel. After coming home nothing happened for 1 month. So I called back on Aug 15. The agent told me that HOTELS.COM made a mistake and can not give me a kindle any more. All she can do is give me a credit card refund for $39 or give me some credit for my next booking. She will not give me a refund on my credit card so I can buy it on my own.
Offering $39 instead of Kindle is ridiculus. Offering a credit for next booking is OK, but I dont travel a lot and dont know when my next trip would be. So I have to wait for 6-10 months before I make my next travel plans. And I dont even know if they will give me a credit, since they didnt give me any confirmation number or send me an email.
I have booked a lot of hotels with them, but after all these years I feel cheated. I promise to take my business elsewhere. NEVER TRUST THEM. BIG LIARS!!!!!
At the time of booking a hotel for 5 nights in Denver, the agent told me that I will get an Amazon Kindle if I book this hotel. After coming home nothing happened for 1 month. So I called back on Aug 15. The agent told me that HOTELS.COM made a mistake and can not give me a kindle any more. All she can do is give me a credit card refund for $39 or give me some credit for my next booking. She will not give me a refund on my credit card so I can buy it on my own.
Offering $39 instead of Kindle is ridiculus. Offering a credit for next booking is OK, but I dont travel a lot and dont know when my next trip would be. So I have to wait for 6-10 months before I make my next travel plans. And I dont even know if they will give me a credit, since they didnt give me any confirmation number or send me an email.
I have booked a lot of hotels with them, but after all these years I feel cheated. I promise to take my business elsewhere. NEVER TRUST THEM. BIG LIARS!!!!!
